Loosing some saved journal entries

[Guest]

I'm using Outlook 2003, and have no idea where some of the journal entries
(phone calls) I created within contacts went. Example, have contact for
company A1A in Outlook, each phone call I placed to them, I created a new
journal entry, entered my notes and saved them. In the activities tab, new
entry appears. This process is repeated several times, with each new jounal
entry showing up. HOWEVER, for whatever strange reason, next time I went
into contact for company A1A, some of these phone call entries have
disappeared, where did they go?

This problem happened to me years ago when using Outlook 97 and stopped
using Journal entries because I was looking lots of entries. Very recently I
decided to give journal entries another try to better manage my activity.

Again, where did these previous saved phone call entries go? Very
frustrating!!!

 

[Milly Staples [MVP - Outlook]]

Do you have your journal set to archive? Right click on the Journal icon and
select properties.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Skidown92 asked:

| I'm using Outlook 2003, and have no idea where some of the journal
| entries (phone calls) I created within contacts went. Example, have
| contact for company A1A in Outlook, each phone call I placed to them,
| I created a new journal entry, entered my notes and saved them. In
| the activities tab, new entry appears. This process is repeated
| several times, with each new jounal entry showing up. HOWEVER, for
| whatever strange reason, next time I went into contact for company
| A1A, some of these phone call entries have disappeared, where did
| they go?
|
| This problem happened to me years ago when using Outlook 97 and
| stopped using Journal entries because I was looking lots of entries.
| Very recently I decided to give journal entries another try to better
| manage my activity.
|
| Again, where did these previous saved phone call entries go? Very
| frustrating!!!

 

[Guest]

Milly,

Thank you for taking the time to reply. I checked Journal properties and
the default settings were set, among them: Run auto archive every 14 days
and prompt before auto archive runs. I did however change the overall
settings by selecting "Do not archive items in this folder"

The weird thing is that the mising entries were not the oldest (first in)
but those that were entered in just a couple days ago that had been viewed
since they were entered. I know this to be true because I had a printed copy
of one of the phone call entries I made.