Login issues w/ other software - registry permissions?

[Guest]

I have a customer who has loaded a client software that does not generally
require a login. This customer has Windows XP Home edition. When he loads
the software and tried to launch it - it request a login and password. Is
this a registry permission issue? Does anyone have an idea of what should be
changed in order to let this software run? We've tried his administrative
password and login and nothing is letting the software open. Thanks for any
help in advance.

 

[Malke]

I have a customer who has loaded a client software that does not
generally
require a login. This customer has Windows XP Home edition. When he
loads
the software and tried to launch it - it request a login and password.
Is
this a registry permission issue? Does anyone have an idea of what
should be
changed in order to let this software run? We've tried his
administrative
password and login and nothing is letting the software open. Thanks
for any help in advance.

Contact the mftr. of your unnamed software for tech support of their
product. They will be able to tell you why their program is behaving
this way and what to do about it.

Malke

 

[WTC]

I have a customer who has loaded a client software that does not generally
require a login. This customer has Windows XP Home edition. When he
loads
the software and tried to launch it - it request a login and password. Is
this a registry permission issue? Does anyone have an idea of what should
be
changed in order to let this software run? We've tried his administrative
password and login and nothing is letting the software open. Thanks for
any
help in advance.

Sounds like the RunAs is set to default for exe and/or msi files.

Type the following in the Run dialog box

cmd /k REG DELETE "HKCR\exefile\shell" /va
and
cmd /k REG ADD "HKCR\Msi.Package\shell" /ve /d Open,Repair,Uninstall

If you give me some more file extensions names that are causing this, I
should be able to fix these issues.