Log on - immediately logs off

[Rick Hedin]

Hi all.

My son Dan bought a fast computer at Best Buy recently.
Now as soon as he logs on, it logs him off. As far as we
can tell, there's no message. We see a brief glimpse of
his wallpaper.

Dan tells me that Best Buy didn't give him a CD or a
manual. I find this hard to believe, but anyway I don't
have anything to go to for more information.

By this description, do any of you recognize what's going
on?


Regards,

Rick

 

[CS]

On Mon, 21 Jul 2003 06:50:30 -0700, "Rick Hedin" <[email protected]>
wrote:

It's not Best Buy that didn't supply a manual or CD, it's the
manufacturer of the PC that didn't. But in any event, Best Buy has a
very liberal return policy. Just tell your son to return the PC to
Best Buy - have them repair it or issue a refund.

 

[Rick Hedin]

Hello C.S.

Well, not in this case Best Buy doesn't have a liberal
return policy. They tell us that "it is a software
problem, and therefore not our concern." They suggest
that we contact e-machines. We bought this computer about
30 days ago.

So, I guess no one recognizes this behavior, eh? Computer
immediately logs you off when you log on.


Regards,

Rick

 

[Down Home]

Ask for store manager and TELL THEM (don't ask) you are returning this and
want it fixed or a refund. Does'nt matter what they "think". LEAVE the
computer with them , no matter what they say, and TELL THEM you will call in
a couple of days. Let them know you will be contacting Ron Boire, Clark T.
Becker and if necessary Richard Schulze.