LOG ON ERROR

[KEITH HOBDEN]

For some reason my computer rebooted (not sure why
possible power surge) When I went to use the computer the
message: NTLDR: Fatal error 4096reading boot.ini. Not
sure why I got this but now I can't restart my computer.
Have tried reinstalling windows XP Home but have not been
successful. I tried contacting microsoft but it is
looking for a product serial number for XP but I can't
access the number. Any suggestions on how I can get my
computer operational?

 

[Guest]

if you cant restart your computer then you could just
unplug it, or hold in your ON switch on your tower. Your
comuter should turn off after holding the button

 

[Gene K]

For some reason my computer rebooted (not sure why
possible power surge) When I went to use the computer the
message: NTLDR: Fatal error 4096reading boot.ini. Not
sure why I got this but now I can't restart my computer.
Have tried reinstalling windows XP Home but have not been
successful. I tried contacting microsoft but it is
looking for a product serial number for XP but I can't
access the number. Any suggestions on how I can get my
computer operational?

If you purchased your Computer with XP already installed by the maker,
Microsoft requires those manufacturers to attach a label containing the
Product ID No. to the outside of the case.
If you purchased XP from a retail source and installed it yourself, the
Product Key is contained on a label affixed to the back of the CD case. I
hope you kept it.

 

[kphobden]

-----Original Message-----

If you purchased your Computer with XP already installed by the maker,
Microsoft requires those manufacturers to attach a label containing the
Product ID No. to the outside of the case.
If you purchased XP from a retail source and installed it yourself, the
Product Key is contained on a label affixed to the back of the CD case. I
hope you kept it.
--
Gene K


.
I have that product id (25 characters) However, the one

they are looking for is only 23 characters and is in a
different format. It sais to go to my computer to find it.
Pretty hard to do since I can't get into the operating
system.