Links in programs other that IE open blank pages

[Amy]

What would cause this? An email that contains a link to a web page works
fine for others around here but for me I get a blank page. No error message
or anything. I have the same problem with the instant messaging software we
use around here. Blank page, no error, the little earth/e icon on the top
left isn't rotating, nothing ever comes back.

What could it be?

 

[Jan Il]

Hi Amy L0(

What would cause this? An email that contains a link to a web page works
fine for others around here but for me I get a blank page. No error message
or anything. I have the same problem with the instant messaging software we
use around here. Blank page, no error, the little earth/e icon on the top
left isn't rotating, nothing ever comes back.

What could it be?

If you have an antivirus program, be sure it is updated and run it. If this
does not resolve the problem then try the following:

It is possible you may have parasites, spyware, adware,
malware, or hijackware on your system causing the problem.
Download and install, you *must* update the programs prior
to running to be sure they have the latest definitions, then
run the programs below. They are free and very effective. Be
sure to run both SpyBot and Adaware, as what one does
not detect the other may. It is important that you follow all
directions carefully:

It is important that you run the programs in the order that they are listed
here.

SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html

AdAware: Free
http://www.lavasoftusa.com/support/download/
or
http://www.majorgeeks.com/downloads31.html

AdAware Free:
Manual updates: Scroll down to Updates Available -
http://lavasoft.element5.com/support/download

CWShredder: Free
http://tinyurl.com/2l9kl
or
http://www.majorgeeks.com/download4086.html


HiJackThis: - Free

Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://tinyurl.com/2oce8
or
http://tinyurl.com/2atxk

and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is. Most
of
what it lists will be harmless or even required, so DO NOT fix anything yet.

Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
http://forum.aumha.org/

Go to the HiJackThis section on the forum list and click to open. You can
post as a guest. It's also a good site to keep for reference. The experts
there will analyze the log and report back the results. Please allow at
least a few hours or a days time for a response.

Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer

Help with Hijackware & Scumware Information:

HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html
also
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm

Here is information on how to help protect your system:

Practice Safe Hex
http://www.claymania.com/safe-hex.html

This program helps control parasites, spyware, adware, and malware that may
get on your system:

SpywareBlaster: Free
http://www.javacoolsoftware.com/spywareblaster.html

Hope this helps.

Jan

 

[Vincenzo Di Russo [MVP]]

What would cause this? An email that contains a link to a web page
works fine for others around here but for me I get a blank page. No
error message or anything. I have the same problem with the instant
messaging software we use around here. Blank page, no error, the
little earth/e icon on the top left isn't rotating, nothing ever
comes back.

http://support.microsoft.com/?kbid=825803
"You Cannot Open a MHTML URL After You Install the April, 2003, Cumulative
Patch for Outlook Express".

http://www.mvps.org/sramesh2k/IEFAQ.htm#NewWindow
http://www.generation.net/~hleboeuf/ienewind.htm
http://www.mvps.org/inetexplorer/answers2.htm#blank_windows
http://www.mvps.org/inetexplorer/answers.htm#new_window
http://www.fjsmjs.com/OE/nolinks.htm
http://www.oehelp.com/ielnk.aspx

HTH.

 

[Sandi - Microsoft MVP]

Hi Amy,

The most likely cause of your problem is needing to reregister some dlls.
For more information check out the advice at the URL below:

http://inetexplorer.mvps.org/answers2.htm#blank_windows