LapTop dvd drive not working for some CD'S/DVD'S

[jaquar001]

i purchased new laptop,drive was working well but once when i inserted a dvd
into drive,it stop woring after that.
Strange thing is that PRODUCT RECOVERY cd which i got with laptop is working
and even BLANK DVD also work when inserted which shows that NO PROBLEM WITH
HARDWARE.
i dont want to go with format and re-installing window by sacrificing whole
program installed.
is that virus ?
what could b the solution ?
please help

computer already finish scanned with
kaspersky v6.0
malwarebyte
microsoft Malware tol v 1.4

 

[Mick Murphy]

What was the error message when ONE(1) DVD stopped working?
You say the other DVDs are working!!!!

 

[jaquar001]

hello mick
i am using vista home basic and it simply eject those dvd.Now all cd/dvd
eject when i double click on drive icon inside MY COMUPTER , with the error
"INSERT CD INTO DRIVE F:"
only RECOVERY CD and blank cd showing me work and rest eject with above error.
that DVD also make my music player corrupted when i insert it into my Music
Player after laptop !!!!!
waiting for reply
thanks

 

[Mick Murphy]

Click on Start>Computer>right-click on your DVD Drive>left-click
Properties>2nd Tab across the top should be AutoPlay>Set it up how you want
it.

 

[jaquar001]

hello my dvd/cd drive already showing in 2nd tab.
i thing i have to format and re-install whole window
thank you all