Keys T, H and C doesn't work

[Ping]

Hello all,

I know that is very strange but sometimes, keys T, H and C of my
keyboard doesn't work. If I press theses keys nothing appears on my
screen. But if I use capslock, I can use them ! It already occurs on
Word 2003, MOCS 2007 and IE7. I use WIndows XP Pro SP2 (MUI FRENCH).
Can you advice ?

Thanks !

 

[Malke]

Hello all,

I know that is very strange but sometimes, keys T, H and C of my
keyboard doesn't work. If I press theses keys nothing appears on my
screen. But if I use capslock, I can use them ! It already occurs on
Word 2003, MOCS 2007 and IE7. I use WIndows XP Pro SP2 (MUI FRENCH).
Can you advice ?

Try a different keyboard. If this is a laptop, contact the laptop mftr.'s
tech support for keyboard replacement.

Malke

 

[Ping]

Hum. That's not an hardware problem.
The keyboard alway works fine with application like NOTEPAD or in the
Execute Windows (Windows + R).
And letters still work with capslock activated !

 

[Malke]

Hum. That's not an hardware problem.
The keyboard alway works fine with application like NOTEPAD or in the
Execute Windows (Windows + R).
And letters still work with capslock activated !

Well, you left out that information in your first post! If I could read
minds, I wouldn't be doing tech support for a living.

Without knowing anything about your computer (you left out all that
information, too) or its recent history, I can't guess.

In general:

The First Question Of Troubleshooting: what changed between the time things
worked and the time they didn't?

Malke

 

[Rey Santos]

If you're using multi media keyboard in could happen when some buttons around
the keyboard got stuck.

 

[Ping]

Actualy, I have posted here because I wonder if someone already
experiences the same issue. There are often little issues like that
which have an answer like : "Oh just uncheck this case or this
settings". Now, if it is not a common issue I'll continue my
investigation. Maybe you have noticed (with my big gramatical
mistakes) that english isn't my mother tongue. So sorry if I disturb
you, that wasn't my intention.
I check all components related with Keybord, and the only solution I
found is to close all instances of "buggy" application in order to
recover theses keys. For example if my keys don't work on IE, I close
all instances of IE. And when I re-open it, my keys work well, if I'm
in Word application (Office 2003) I close Word and Outlook (my Outlook
use Word as defaut editor) and when I re-open it, my keys are ok.
That's very strange. For information, my keyboard is a standard PS2
keyboard without multimedia function and I have tried with 3 others
different keyboards. Issue is the same.

 

[Ping]

Actualy, I have posted here because I wonder if someone already
experiences the same issue. There are often little issues like that
which have an answer like : "Oh just uncheck this case or this
settings". Now, if it is not a common issue I'll continue my
investigation. Maybe you have noticed (with my big gramatical
mistakes) that english isn't my mother tongue. So sorry if I disturb
you, that wasn't my intention.
I check all components related with Keybord, and the only solution I
found is to close all instances of "buggy" application in order to
recover theses keys. For example if my keys don't work on IE, I close
all instances of IE. And when I re-open it, my keys work well, if I'm
in Word application (Office 2003) I close Word and Outlook (my Outlook
use Word as defaut editor) and when I re-open it, my keys are ok.
That's very strange. For information, my keyboard is a standard PS2
keyboard without multimedia function and I have tried with 3 others
different keyboards. Issue is the same.

I notice this problem since I have my workstation (a new masterised
worksation as thousand others be and others haven't (yet?) experience
this issue - other IT guy mainly use Citrix Application, no me).
And issue is more and more frequent.

 

[Malke]

Actualy, I have posted here because I wonder if someone already
experiences the same issue. There are often little issues like that
which have an answer like : "Oh just uncheck this case or this
settings". Now, if it is not a common issue I'll continue my
investigation. Maybe you have noticed (with my big gramatical
mistakes) that english isn't my mother tongue. So sorry if I disturb
you, that wasn't my intention.
I check all components related with Keybord, and the only solution I
found is to close all instances of "buggy" application in order to
recover theses keys. For example if my keys don't work on IE, I close
all instances of IE. And when I re-open it, my keys work well, if I'm
in Word application (Office 2003) I close Word and Outlook (my Outlook
use Word as defaut editor) and when I re-open it, my keys are ok.
That's very strange. For information, my keyboard is a standard PS2
keyboard without multimedia function and I have tried with 3 others
different keyboards. Issue is the same.

It doesn't bother me that English isn't your native tongue. I consider being
able to speak more than one language an asset. What bothers me is when
someone asks for help but provides no information about their computer, the
problem (answering The First Question), or what they've already done. This
has nothing to do with your native language.

Since the issue occurs with other keyboards, one can only surmise that you
have something running in the background that causes the problem. Do
clean-boot troubleshooting to find out. Or, as your computer is apparently
part of a business network, ask your IT Dept. to either fix it or give you
another computer.

Clean boot in Windows XP - http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

Malke