Keyboard/Touchpad not responding

[Guest]

Stats: Win XP Home SP2, Acer Aspire laptop.

Hi, I had just used system restore . But when the laptop booted up all the
buttons on the keyboard stopped responding, and the the touchpad pointer has
disappeared. I plugged in a usb mouse which had no effect either.

The keyboard works fine in BIOS so its not a hardware problem. I also
rebooted in safe mode but the keyboard/touchpad/usb mouse still dont work.

please help!
thanks

 

[S.Sengupta]

Did it happen just after the System Restore?

regards,
S.Sengupta[MS-MVP]

 

[Guest]

yes it did. the laptop rebooted to the 'completed system restore
successfully' screen and the mouse pointer disappeared + keyboard had no
function. the only button that works on my laptop now is the power button.

Did it happen just after the System Restore?

regards,
S.Sengupta[MS-MVP]

Stats: Win XP Home SP2, Acer Aspire laptop.

Hi, I had just used system restore . But when the laptop booted up all the
buttons on the keyboard stopped responding, and the the touchpad pointer has
disappeared. I plugged in a usb mouse which had no effect either.

The keyboard works fine in BIOS so its not a hardware problem. I also
rebooted in safe mode but the keyboard/touchpad/usb mouse still dont work.

please help!
thanks

 

[Malke]

yes it did. the laptop rebooted to the 'completed system restore
successfully' screen and the mouse pointer disappeared + keyboard had no
function. the only button that works on my laptop now is the power button.

Did it happen just after the System Restore?

regards,
S.Sengupta[MS-MVP]

Stats: Win XP Home SP2, Acer Aspire laptop.

Hi, I had just used system restore . But when the laptop booted up all
the buttons on the keyboard stopped responding, and the the touchpad
pointer has disappeared. I plugged in a usb mouse which had no effect
either.

The keyboard works fine in BIOS so its not a hardware problem. I also
rebooted in safe mode but the keyboard/touchpad/usb mouse still dont
work.

Attach an external keyboard and undo the System Restore. You can undo the
Restore from the System Restore utility. You didn't say why you felt you
needed to do a System Restore, so I can't be any more specific than that.

Malke

 

[Guest]

I'm having the exact same issue.

I just uninstalled PGP desktop 10 and when the laptop came back up neither
the mouse or kbd work… What I should have done is remoted in and switched out
the kbd and mouse drivers but I didn’t think of that until after I’d put the
XP CD in the drive and selected repair. Unfortunately I’m now stuck in an
eternal loop. Laptop boots into setup, gets to the regional and language
options page, no input device to choose anything so the only option is
restart…. Then it happens all over again. I’ve tried external mice and kbds
I’ve also tried using the recovery console to remove the drivers from
\drivers but nothing is working….

Any ideas anyone?

 

[Guest]

hi, the system restore was needed as i accidently rolled back the touchpad
drivers. i have a feeling that i have disabled the drivers from loading
during bootup. is it possible to launch/undo a system restore from the F8
menu?

 

[Malke]

hi, the system restore was needed as i accidently rolled back the touchpad
drivers. i have a feeling that i have disabled the drivers from loading
during bootup. is it possible to launch/undo a system restore from the F8
menu?

If you can get into Safe Mode, then you can run System Restore from there.
If you can't get into Safe Mode, then from the same menu (F8) try Safe Mode
Command Prompt only. If you can get a command prompt, run:

c:\Windows\System32\restore\rstrui.exe [enter]

to run System Restore.

If that doesn't work, then do as I suggested and attach an external
keyboard/mouse to try the System Restore undo.

Malke

 

[Malke]

I'm having the exact same issue.

(snip)

Make a new post with all pertinent details instead of sticking your issue
into the Original Poster's question. This way both you and the OP will get
the full attention you both need.

Malke

 

[Guest]

Thank you malke. I bought a $20 usb keyboard today, plugged it in and was
able to undo the system restore. I should have done this from the start but I
was in a bit of a panic yesterday!

thanks again
replaceddoor

 

[Malke]

Thank you malke. I bought a $20 usb keyboard today, plugged it in and was
able to undo the system restore. I should have done this from the start
but I was in a bit of a panic yesterday!

I'm glad you got it sorted. Thanks for taking the time to let me know.

Malke

 

[Plato]

Hi, I had just used system restore . But when the laptop booted up all the

System restore is not perfect.