Keyboard not working

[JM]

I have a PC with Win 2000 SP3. On original install of Win 2000, the mouse
(PS/2) would not function but I followed the advice and purchased a USB
mouse which solved the problem. Up till today it has worked fine.

1. My daughter was given a gimmick mouse as a present, and I foolishly let
her plug it in.
2. It didn't work before or after reboot.
3. I went to the Config/device manager and found that the PS/2 mouse was
disabled. Probably done at first install of Win 2000
4. I enabled it and rebooted
5. During the initial boot up sequence, the keyboard works, but only the USB
Mouse works. During the Windows boot the keyboard becomes disabled.
6. I try to reboot without the USB mouse so that just the PS/2 mouse is
present. This time only the keyboard works during the initial boot up
sequence but stops during win 2000 initialisation.

At this point the PS/2 mouse has never worked. It has also been tried
(without the adapter) in the mouse socket with no change.

7. Result I remove the PS/2 mouse and replace it with the USB mouse.
8. Same result on boot up as at (5). The mouse works but the keyboard is
frozen

9. Now I try to disable the PS2 mouse so that the status quo is restored,
but there is no disable option for the PS/2. There is an uninstall option
which I use.
10. AFter rebooting, the PC declares that new hardware has been installed
and needs a reboot. The PS/2 mouse is back in the device manager even though
nothing is connected to the PS/2 port. Repeating this changes nothing.

11. Windows Safe Mode. The PC locks up during safe mode, with or without the
PS/2 mouse. In fact I removed every peripheral except the keyboard and it
still won't work in safe mode.

Help. How do I restore the keyboard. I presume I must disable the PS/2 mouse
but how.

Many thanks
(typed on a neighbour's PC)

 

[JM]

Re-reading this I think I have been too complicated to get any replies. Try
this

I want to disable a non-existent PS/2 mouse because I think the PC is
confused, resulting in a non functioning keyboard.

Every other device has a disable option but this one only has an uninstall.
When I do uninstall and reboot, the PS/2 mouse comes back again as a new
system device. ie I get a "Windows 2000 has detected new hardware, do I want
to reboot" message.

Google groups shows non-function mice or keyboards coming up again and
again, yet there is no solution except switching to a USB mouse, which I've
already done. Has anyone got any suggestions?


John

 

[p-l-x]

I want to disable a non-existent PS/2 mouse because I think the PC is
confused, resulting in a non functioning keyboard.

Every other device has a disable option but this one only has an
uninstall. When I do uninstall and reboot, the PS/2 mouse comes back
again as a new system device. ie I get a "Windows 2000 has detected
new hardware, do I want to reboot" message.

Google groups shows non-function mice or keyboards coming up again and
again, yet there is no solution except switching to a USB mouse, which
I've already done. Has anyone got any suggestions?

i had a similar issue a month or so back. the way i solved it was to go
into the device manager and update the driver for the non-existent mouse.
i made it choose all available drivers and from the list selected a
serial mouse (which i didn't have). my theory was that since win was
looking for both a keyboard and mouse on the same ps/2 port that was the
problem. forcing the mouse to look at a different port would end the
conflict. of course win 2000 complained at several stages, but once it
rebooted the keyboard was working.

in the device manager the mouse was shown with an icon indicating a
problem. plus, it now had the disable option restored and once that was
selected, the problem was solved.

 

[JM]

i had a similar issue a month or so back. the way i solved it was to go
into the device manager and update the driver for the non-existent mouse.
i made it choose all available drivers and from the list selected a
serial mouse (which i didn't have). my theory was that since win was
looking for both a keyboard and mouse on the same ps/2 port that was the
problem. forcing the mouse to look at a different port would end the
conflict. of course win 2000 complained at several stages, but once it
rebooted the keyboard was working.

in the device manager the mouse was shown with an icon indicating a
problem. plus, it now had the disable option restored and once that was
selected, the problem was solved.

I followed your advice, and it seemed to work. The keyboard is back working,
which is the main thing, but during the boot up sequence I get a warning,
which says check log but I can't find any log in either the bios or in C:\.
I don't know what the warning is for.

If anyone knows how to get to the log refered to during the pre windows boot
sequence, then let me know.

Thanks for help