keep getting error message..."this page cannot be displayed"

[Guest]

Please help...anybody...i keep getting an error message that says..'this page
cannot be displayed. I am running wxp sp2 I have done all my scans with AV,
no-adware, spy sweeper plus with the microsoft antispyware. I would so
appreciate some guidance in finding why i always get this message.
Thank you in advance
wendy

 

[Mark Dormer]

What is the page?

Regards
Mark Dormer

 

[bxf]

You get this message when attempting to do what? Give us a hint,
please.

If you are trying to browse the web, and you are using a modem, this
message can appear if there are some connection difficulties. I've had
this occur due to some modem problems which I'd managed to largely
remedy by installing the latest modem driver.

 

[Michael T]

http://support.microsoft.com/?kbid=293402
http://support.microsoft.com/?kbid=870700

If it is only a few sites that yield "'This page cannot be displayed.", then
it could be your HOSTS file.
If so, then try the following:
Search your computer for a hidden file called HOSTS. Open HOSTS using
Notepad and remove any reference to the problem site(s).

 

[Guest]

Thank you for the quick response...the first article seems to have hit my
problem bang on. But it asks me to open a command prompt (I have no clue what
that is or how to do it) and then to change the directory to the following
path..

drive:\Documents and settings\username\Local
setting\temporaryinternetfiles\content.IE5....Then I'm to type....del
index.dat

Would it be my C: drive and i'm assuming it means my user name.
Once again thank you in advance.

 

[Guest]

Hi I get the message whenever...it seems to be random...i've even gotten just
after i've to here....
How would i find what type of modem I am using?
wendy

 

[Michael T]

But it asks me to open a command prompt (I have no clue what
that is or how to do it)

Start > Run and type
cmd
click OK

and then to change the directory to the following
path..

drive:\Documents and settings\username\Local
setting\temporaryinternetfiles\content.IE5....Then I'm to type....del
index.dat

Would it be my C: drive
Yes.

and I'm assuming it means my user name.

Yes.

Well done. You get it!

 

[Michael T]

Hi I get the message whenever...it seems to be random...i've even gotten
just
after i've to here....
How would i find what type of modem I am using?
wendy

Start > Control Panel > Phone and Modem Options

Select the tab named Modems.

 

[Guest]

Yaaaaaaaa Hoooooooo thank you michael...for having the patience to get
through this...

 

[Michael T]

You're welcome Wendy.

Keep having fun.

Yaaaaaaaa Hoooooooo thank you michael...for having the patience to get
through this...

 

[Guest]

Oh oh Michael I think I yahoo'd too early as I went and did the command
prompt through my daughters user (the article suggested i go in on another
user on my computer, which is my daughter) anyways...there was the document
thing i was looking for but it says...C:\Documents and settings\bratt> (bratt
is my daughter's username) so do i type what the article suggested right
after her user name? I also hit enter when i was there so now there are two
entries like the one above.

Once again thank you for your help.
wendy

 

[Michael T]

If you are referring to this instruction, the answer is yes as INDEX.DAT
will get recreated.

*********
Change the directory to the following path:
drive:\Documents and Settings\username\Local Settings\Temporary
Internet Files\Content.IE5

Type del index.dat, and then press ENTER.

 

[Guest]

Hi michael...good job i'm not married or this site would get me divorced...so
far today i've been on it for over 5hrs...But I am having fun...

Now for my next question do i type del index.dat, right after i change the
directory?and after blah blahcontent.IE5
wendy

 

[Michael T]

It is my understanding of the instructions that you are to log on as a
different user.

Then navigate to
C:\Documents and Settings\username\Local Settings\Temporary Internet
Files\Content.IE5

Now delete index.dat.

 

[Guest]

Hi Michael this is exactly what i did and i'm still getting the same error
message...I went on under my daughter's account
Did the command prompt what came up was this...C:\ Documents and
settings\bratt> (bratt is my daughter's user name) It won't let me change
this.

Then right behind bratt i typed in C:\Documents and Settings\newton\Local
Settings\TemporaryFiles\Content.IE5......Then following that I typed in del
index.dat and then pressed enter..

The screen then said....C:\Documents is not recognized as an internal or
external command, operable program or batch file...

C:\Documents and Settings\username\Local Settings\Temporary Internet
Files\Content.IE5....I could not find this in command prompt.

I figure i am doing something wrong but for the life of me i can't figure
out what.
wendy :-(

 

[Michael T]

On furher examination I am not sure why the instructions stated that you had
to use Command Prompt to delete Index.dat. Using Windows Explorer works just
fine for deleting Index.dat for an account that is *not* logged on.

What I have found is that if you have *two* users.
bratt and newon

Then you can do the following:
1) Log off of newton
2) Logon to bratt
3) Use Windows Explorer to navigate to
C:\Documents and Settings\newton\Local
Settings\TemporaryFiles\Content.IE5
4) Select INDEX.DAT and press the Delete key.
5) Log off of bratt
6) Logon to newton (a new INDEX.DAT should be created)
NOTE: Use Windows Explorer to confirm.
7) Check your Internet (even your e-mail) to see if you still have errors -
e.g., "This page cannot be displayed."

When I executed step 4 there was *no* error message.

Post back with your results.

 

[Guest]

Hi Michael..I was instructed in an earlier reply in this post to use my
command prompt...You have got the patience of a saint as I know i am getting
pretty frustrated. How do I use the #3 from below in other words how do i
navigate to windows explorer to find the documents and settings?
one frustrated newbie wendy

 

[Michael T]

Perhaps 'navigate' was a poor choice.

All I mean is open Windows Explorer (or My Computer). Then 'locate' the
folder
C:\Documents and Settings\newton\Local Settings\TemporaryFiles\Content.IE5

You could also use the Search feature of XP to look for all files named
INDEX.DAT.
Then delete the one with the aforementioned path name.

Note: You should set Folder Options accordingly.

Open Windows Explorer and click Tools, then Folder Options
Select the View tab.
Make sure the following check box is NOT checked.
"Hide extensions for known file types"
Click OK.

 

[Guest]

I okay i found what you have directed me to...but it says for the name it is
an index out of curiosity i looked under my user and it says it is a DAT does
that make any difference.
wendy

 

[Guest]

I okay i found what you have directed me to...but it says for the name it is
an index out of curiosity i looked under my user and it says it is a INDEX DAT does
that make any difference. Ok also just to make sure now... I should be doing this under my user or my daughter's and after i do this should i go back and check hidden extensions for known file types?

Sheesh i think I am getting closer to figuring it out.
wendy