cannot login to support.microsoft.com page

[anaroz]

I cannot login to support.microsoft.com page, also I cannot access the
"Microsoft Knowledge Base".

I always get the error message: Internet Explorer
cannot display the webpage. I run "Network Diagnostics for Win XP" and I got
the message:"Windows did not detect any problems with your internet
connection over HTTP and HTTPS, but was not able to make a successful
conection over FTP. The most likely cause of this problem is that firewall
client running on your machine is blocking the necessary FTP ports".

HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
error Could not make an FTP connection.

NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder view" and
"Use passive FTP" are checked. I use the Windows Firewall (on (recomended))
in Win XP Pro SP2.

I temporarily disabled Windows Firewall, but this didn't fix the problem.

Any suggestions would be most appreciated.

Thanks in advance.

 

[Mark L. Ferguson]

Malware may have set something. I would look at:
IE, Tools menu, Options, Security tab, "Restricted Sites"
and
.../system32/drivers/etc/hosts
This file, (with no extension) can be opened in Notepad
If microsoft.com is listed, put a # at the front of the line to comment that
out.
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Mark L. Ferguson
..

 

[anaroz]

I checked all. In "Restricted sites" I have no restricted sites and in file:
"hosts" the "microsoft.com" is not listed.

Any other sugestion?

Thanks

 

[Mark L. Ferguson]

I would try clearing all the temp files. IE, Tools menu, "Delete Browsing
History"
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[anaroz]

I already done this and I am still unable to login to microsoft support and
help

 

[Daave]

I cannot login to support.microsoft.com page, also I cannot access the
"Microsoft Knowledge Base".

I always get the error message: Internet Explorer
cannot display the webpage. I run "Network Diagnostics for Win XP"
and I got the message:"Windows did not detect any problems with your
internet connection over HTTP and HTTPS, but was not able to make a
successful conection over FTP. The most likely cause of this problem
is that firewall client running on your machine is blocking the
necessary FTP ports".

HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in
the certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
error Could not make an FTP connection.

NOTE: In Advanced tab (in Internet Options) the "Enable FTP folder
view" and "Use passive FTP" are checked. I use the Windows Firewall
(on (recomended)) in Win XP Pro SP2.

I temporarily disabled Windows Firewall, but this didn't fix the
problem.

Any suggestions would be most appreciated.

Try "Safe Mode with Networking."

 

[Mark L. Ferguson]

Open IE with no add-ons, and see if you need to disable one of those.
Start/.../System Tools/Internet Explorer(No Add-0ns)
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Mark L. Ferguson
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[anaroz]

I opened IE with no add-ons (Start/.../System Tools/Internet Explorer(No
Add-0ns)) and nothing was changed. The resulting Network Adapter Diagnostic
Report is:

INTERNET EXPLORER WITH ADD-ONS DISABLED:
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
info Redirecting user to support call

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
error Could not make an FTP connection.



I also tried "Safe Mode with Networking" (as Daave was suggested) but I
could not make connection with support.microsoft.com. The resulting Network
Adapter Diagnostic Report is:

SAFE MODE WITH NETWORKING:
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
info Redirecting user to support call

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A
connection with the server could not be established
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the
certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A connection
with the server could not be established
error Could not make an FTP connection.

Still cannot login to support.microsoft.com page, what else can I do?

 

[Daave]

I opened IE with no add-ons (Start/.../System Tools/Internet
Explorer(No
Add-0ns)) and nothing was changed. The resulting Network Adapter
Diagnostic
Report is:

INTERNET EXPLORER WITH ADD-ONS DISABLED:
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
info Redirecting user to support call

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in
the
certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The
connection with the server was reset
error Could not make an FTP connection.



I also tried "Safe Mode with Networking" (as Daave was suggested) but
I
could not make connection with support.microsoft.com. The resulting
Network
Adapter Diagnostic Report is:

SAFE MODE WITH NETWORKING:
Network Adapter Diagnostic
Network location detection
info Using home Internet connection
info Redirecting user to support call

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
warn FTP (Passive): Error 12029 connecting to ftp.microsoft.com: A
connection with the server could not be established
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12037 connecting to www.passport.net: The date in
the
certificate is invalid or has expired
info HTTPS: Successfully connected to www.microsoft.com.
warn FTP (Active): Error 12029 connecting to ftp.microsoft.com: A
connection
with the server could not be established
error Could not make an FTP connection.

Still cannot login to support.microsoft.com page, what else can I do?

Have you tried a different browser? Or have you tried reverting to IE6?

Which firewall do you use? Are your patches up to date? Have you
installed Service Pack 3 yet?

How long have you had this problem? Can you use System Restore?

Have you experienced other problems? Or just the above?

Finally, what is the malware status of your PC?

 

[anaroz]

The problem was solved with unchecking the "HTTP 1.1 settings" in Advanced
tab (in Internet Options) !!!!


NOTE:
In Advanced tab (in Internet Options) the "Enable FTP folder view" and "Use
passive FTP" were enabled.
I didn't change the browser IE7.
I use the Windows XP Firewall (on (recomended)) in Win XP Pro SP2.
I didn't dare to install SP3 yet, since I heard that it causes a lot of
trouble.
According to the Microsoft Malicious Software Removal Tool my PC was clean
(malware status).

 

[Daave]

The problem was solved with unchecking the "HTTP 1.1 settings" in
Advanced tab (in Internet Options) !!!!

That's odd. I have that box checked yet don't have any issues. Still,
I'm glad things are working for you currently.

NOTE:
In Advanced tab (in Internet Options) the "Enable FTP folder view"
and "Use passive FTP" were enabled.
I didn't change the browser IE7.
I use the Windows XP Firewall (on (recomended)) in Win XP Pro SP2.
I didn't dare to install SP3 yet, since I heard that it causes a lot
of trouble.
According to the Microsoft Malicious Software Removal Tool my PC was
clean (malware status).

Although it's not a bad idea to run that particular tool, it doesn't
guarantee a malware-free system. You really should be more thorough:

http://www.elephantboycomputers.com/page2.html#Viruses_Malware