KB960714 killed my print spooler?

[ceemjay]

For about two weeks a friend had been unable to print - there were seemingly
no printers installed and a popup kept reporting an error which I diagnosed
as being the spoolsv.exe process kept dying.

I followed all the more common causes - cleaning out all the printers
however even with no printers installed the spooler kept crashing (wouldn't
stay up!).
Eventually I looked through the event log to see when these event ids 7034
(and 7031?) started and it was the day after KB960714 was installed.

I rolled back that upgrade and everything seems fine now! A coincidence? I
doubt it.
How does this sort of info get fed back to Microsoft?

Clive

 

[MowGreen [MVP]]

KB960714 addresses a Critical vulnerability and if it is not installed
then Internet Explorer is extremely vulnerable as it is currently being
actively exploited by the 'bad guyz'. See -
http://blogs.technet.com/mmpc/archive/2008/12/31/just-in-time-for-new-years.aspx

You can obtain no charge support from MS for the issue you've posted -
http://support.microsoft.com/kb/960714

How to obtain help and support for this security update
For home users, no-charge support is available by calling 1-866-PCSAFETY in the United
States and Canada or by contacting your local Microsoft subsidiary. For more information
about how to contact your local Microsoft subsidiary for support issues with security
updates, visit the Microsoft International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4
North American customers can also obtain instant access to unlimited no-charge e-mail
support or to unlimited individual chat support by visiting the following Microsoft Web
site: http://support.microsoft.com/oas/default.aspx?&prid=7552

At worst, you'll make them aware of this issue.
At best, you'll get this Critical update installed without any toxic
side effects.
All the update does is replace mshtml.dll

MowGreen [MVP 2003-2009]
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