Feel free to say what you've got in place and have tried,
and that it didn't work.
Once that has completed, please reboot into safe mode
logged in as administrator
and run a full AntiSpyware scan
(open Microsoft AntiSpyware, on the scan page choose Scan
options > Full System Scan (check the boxes below) >
click "Run Scan Now" ) scan with the latest signatures to
see if that helps.
It is also important to do a full virusscan with an
updated antivirusprogram in Safe Mode
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