KAV 5 personal blocks sending emails with big attachments

I

iTuiTu

Hi, I'm using TheBat 2.12 and Thunderbird 1.0 for my email corespondency
and just fiew months ago bought Kaspersky 5 personal to stay away form
viruses.

All is okay except one thing, when trying to send any mail with bigger
attachment (jpg, tiff, zip, doc & etc) I get some infos form mail
programs that is unabel to send, or some errors. The reason is KAV and
way it check email in background.

I and KAV support are sure about this and solution they give me is to
put some astronomical latency time in email_program prefereces.

But in Thunderbird I'don have this option and must to turn off KAV every
time want to send sth bigger...

....maybe You noticed this problem too? KAV support just don't even write
any answer! :(
 
I

Ian Kenefick

Hi, I'm using TheBat 2.12 and Thunderbird 1.0 for my email corespondency
and just fiew months ago bought Kaspersky 5 personal to stay away form
viruses.

Good choice :)
All is okay except one thing, when trying to send any mail with bigger
attachment (jpg, tiff, zip, doc & etc) I get some infos form mail
programs that is unabel to send, or some errors. The reason is KAV and
way it check email in background.

Not the first person who has problems with email scanning modules in
antivirus.
I and KAV support are sure about this and solution they give me is to
put some astronomical latency time in email_program prefereces.
But in Thunderbird I'don have this option and must to turn off KAV every
time want to send sth bigger...

Forst of all we must look at how the mail scanning works

[email client > KAV scanning (proxy) > SMTP server]

The astronomical latency solution gives it all away - the send process
is timing out - there is a period of dormancy (no activity) where the
smtp server does not receive any information from your mail client
(while the AV is scanning the attachment) and resets the connection. A
solution from other vendors is to have the scanning module send dummy
data to the SMTP to avoid the timing out.
...maybe You noticed this problem too?

I sure did! One way of delaing with it is to disable outgoing mail
scanning or if this feature is not available - disable realtime
scanning whilst sending mail.
KAV support just don't even write
any answer! :(

The support staff probably escollated this problem to the techies and
are waiting on an answer. Patience is a virtue :)


Regards,
Ian Kenefick
http://www.IK-CS.com
 
B

Bart Bailey

A
solution from other vendors is to have the scanning module send dummy
data to the SMTP to avoid the timing out.

Yep, clutter up the net with keep alive blips while some internal
application scans something that could be done offline in the first
place, if it need be done at all.
 
B

Bart Bailey

A
solution from other vendors is to have the scanning module send dummy
data to the SMTP to avoid the timing out.

Yep, clutter up the net with keep alive blips while some internal
application scans something that could be done offline in the first
place, if it need be done at all.
 
I

Ian Kenefick

Yep, clutter up the net with keep alive blips while some internal
application scans something that could be done offline in the first
place, if it need be done at all.

There is a lot more krud circulating the net to be worrying about
rather than legitimate (and miniscule) data performing a legitimate
and important function as in this case.

Regards,
Ian Kenefick
http://www.IK-CS.com
 
S

Shay

Hi there,
I had this same problem aswell using Outlook 2003 and the people at
Kaspersky told me to increase my "Server Time-Out" setting in outlook
2003... I have it set to MAX (10mins).
This worked a treat :)
 
V

Vanguard

Ian Kenefick said:
There is a lot more krud circulating the net to be worrying about
rather than legitimate (and miniscule) data performing a legitimate
and important function as in this case.


Although the "blips" going over the Internet is not a real issue,
keeping the session alive while transmitting nothing to the mail server
is important. There will be only so many resources that a host can
provide whether for a single host or a boundary host that passes off the
connection to a farm of hosts. Every connection takes resources. ISPs
will maintain some load capacity for their customers but rarely could
handle them all at once. The longer you maintain a mail session the
longer you consume those resources that some other user could be using
to get or send their e-mail. Leaving a mail session open without
transmitting any real data to it is hogging the resource. Think of it
in perspective. If you had a few internal users connecting to your
workstation which has a limited number of connects available and one of
them stays on for 10 minutes to transfer a huge file (which would
transfer in 5 minutes via e-mail but the other 5 is waiting to actually
get the file, or the file would transfer in 2 minutes to upload it via
FTP and a few seconds for the e-mail) than the impact is noticable to
the other users that cannot get a mail session because they cannot get a
connection. Now up the scenario to you running a server with hundreds
of users trying to use its larger but still limited resources. Many
users hogging the connections means others may not get connections. Now
up the scenario to a nationwide ISP with MILLIONS of users. The ISP
doesn't have enough resources to handle more than a certain percentage
of concurrent load from their customers for e-mail. Yeah, their
capacity is a lot bigger but then so is the size of its customerbase.
You don't think you would get pissed if everyone going through the
revolving door at the store momentarily paused in the door and made you
wait? Get in and out quick. (Also, set your mail poll interval to
something realistic based on the level of your e-mail traffic. No one
needs to poll at 1-minute intervals!)

Sending huge files via e-mail is stupid, anyway. POP3 and SMTP are
*not* file transfer protocols. Mail servers will be choked per
connection for bandwidth to ensure a decent level of response for all
the other mail sessions for other users. There is no recovery, no
resume, or other features of real file transfer protocols. Rather than
compress the file for transmission, using e-mail will ENLARGE the size
of the file transfer due to encoding of attachments into plain-text
sections within the e-mail (figure about 30% larger, or more). This
also adds to the transmission time. Upload the file onto a host for
online storage somewhere, like a personal web page, online file services
(some are free, like Yahoo Briefcase), your own FTP server, or whatever,
and put a link to it in your e-mail. Then your e-mail is puny and
transfers quickly and reliably, you don't assault the recipient's
mailbox and possibly consume its disk quota to render it unresponsive to
further e-mails, you don't insult the recipient by making them wait for
a huge e-mail containing an attachment they may not want, and the
recipient can download the file whenever THEY choose to do so. Be
polite and give them a link to your huge file.
 
L

[L.]

Sending huge files via e-mail is stupid, anyway. POP3 and SMTP are
*not* file transfer protocols. Mail servers will be choked per
connection for bandwidth to ensure a decent level of response for all
the other mail sessions for other users. There is no recovery, no
resume, or other features of real file transfer protocols. Rather than
compress the file for transmission, using e-mail will ENLARGE the size
of the file transfer due to encoding of attachments into plain-text
sections within the e-mail (figure about 30% larger, or more). This
also adds to the transmission time. Upload the file onto a host for
online storage somewhere, like a personal web page, online file services
(some are free, like Yahoo Briefcase), your own FTP server, or whatever,
and put a link to it in your e-mail.

From T&C
"Please note: If you are a member of the free Yahoo! Briefcase
service, public access to your uploaded files will no longer be
available. However, you will still be able to share your files with
people with Yahoo! IDs and via email."

Do you know of any other ones which are free?

Lorenz
 
I

Ian Kenefick

Hi there,
I had this same problem aswell using Outlook 2003 and the people at
Kaspersky told me to increase my "Server Time-Out" setting in outlook
2003... I have it set to MAX (10mins).
This worked a treat :)

This is what was referred to as 'The astronomical latency'

Regards,
Ian Kenefick
http://www.IK-CS.com
 
I

iTuiTu

KAV support get from my side more than 2 monthst to say what is going
on. At the end I stay with only two solutions that you wrote.

But main case is that KAV in new subversion of 5 personal, change
cosntrucion of STANDARD mode of realtime scanner. This mode check not
only incoming mails as previous, but also outgoing (this combo was
default in HIGH mode of previous subversion). Next if you want to turn
off email scanning - You can only turn off this combo, there is no
choice to turn off only outgoing or incaming...

....You know it's small bug that make huge discomfort at all.

At the end they spend a lot of time and my money (nned to phone them at
my cost) and I don't feel that they are sure about the reasons and
solutions that send to me... :\
 
V

Vanguard

From T&C
"Please note: If you are a member of the free Yahoo! Briefcase
service, public access to your uploaded files will no longer be
available. However, you will still be able to share your files with
people with Yahoo! IDs and via email."

Do you know of any other ones which are free?

Lorenz


Well, they could open a freebie Yahoo account. It's free and then you
can better regulate just who gets your files.

You could upload your file to your free personal web page space. The
recipient doesn't visit a web page (so they don't get stuck with seeing
the ad-square). The Yahoo-owned Geocities personal web space gives you
15MB.

My ISP gives me personal web page space of 25MB per member account (and
you have 7 member accounts). I've never needed more space than what I
can get in the disk quota in my personal web pages (but watch the
bandwidth restrictions).

You could open [yet another] free trial of Xdrive for 5GB (but be damn
sure to cancel the "trial" before it expires so you don't get charged).

Run your own FTP server and specify the logins allowed for who gets to
access what files. Be aware that if you run the FTP server for public
or high bandwidth access then you might be violating your ISP's terms of
service regarding running of servers. If it's a one-time download by
your friend who is the only one you gave the login credentials and it
doesn't occur very often then your ISP doesn't need to get nasty on your
abusive ass.

Some users will open their systems to potential abuse or invasion but
feel a need to participate in file sharing, so they run some P2P
program, like BitTorrent. Since this is a file sharing server running
on your host, you run under the same problems of running a server as
mentioned above for FTP.

Do a Google search on free online storage. You can find lots of free
trials, or some free versions of their service, like
https://www.web-a-file.com/ whose free account gives you 40MB (their
"sharing" has you e-mail the recipient a link to your file which take
them to a guest account to then download your file). Enjoy Googling
around to find what freebies meet your requirements.
 
I

Ian Kenefick

Do a Google search on free online storage. You can find lots of free
trials, or some free versions of their service, like
https://www.web-a-file.com/ whose free account gives you 40MB (their
"sharing" has you e-mail the recipient a link to your file which take
them to a guest account to then download your file). Enjoy Googling
around to find what freebies meet your requirements.

I own the domain ik-cs.com and have buckets of space I don't use. If
someone from ACV is looking for webspace I would be happy to sort them
out with some at no charge at all. I can make them a subdomain say
http://yourname.ik-cs.com Drop me a mail if you are interested.


Regards,
Ian Kenefick
http://www.IK-CS.com
 

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