Kaspersky

[Guest]

When I go into Control panel/Windows security, I get the message “you have
multiple antivirus programs, but none of them are turned and up to date. When
I click on “turn onâ€, then click on “show me the antivirus programs on this
computerâ€, it shows me McAfee virus scan (which I removed from the PC), and
Kaspersky Internet security (which I recently added to the PC) and which
appears to be working OK.
When I click on Kaspersky Internet security, and click on “Yes I trust this
program and am ready to run it†it still says the status is off. I have tried
going through this procedure several times, and it still says the status is
“offâ€, although the Kaspersky antivirus program seems to be working OK.
Please help,

 

[Malke]

When I go into Control panel/Windows security, I get the message “you have
multiple antivirus programs, but none of them are turned and up to date. When
I click on “turn onâ€, then click on “show me the antivirus programs on this
computerâ€, it shows me McAfee virus scan (which I removed from the PC), and
Kaspersky Internet security (which I recently added to the PC) and which
appears to be working OK.
When I click on Kaspersky Internet security, and click on “Yes I trust this
program and am ready to run it†it still says the status is off. I have tried
going through this procedure several times, and it still says the status is
“offâ€, although the Kaspersky antivirus program seems to be working OK.
Please help,

It sounds like you have not thoroughly removed the McAfee product.
First, use the McAfee removal tool which you can find here:

http://forums.mcafeehelp.com/viewtopic.php?t=71943

Then test to see if Kaspersky is identified and working correctly. If
Windows Security Center still shows McAfee as installed, do one of the
two methods below:

When Security Center reports an av or firewall that has been
uninstalled, try this (make a System Restore point first):

Start>Run>services.msc [enter]

Scroll down to Windows Management Instrumentation and double-click it.
Now click on the "Pause" button. Leave that window open and double-click
My Computer. Navigate to %systemroot%\Windows\System32\wbem (where
%systemroot% is the drive where XP is installed). Delete the Repository
folder and *only* the Repository folder. Now go back to the WMI service
window you left open and restart the service.

This will rebuild the Repository and hopefully straighten out the
incorrect entries for all your duplicates.

In order to see the Windows files, you may need to unhide them:

Make sure you are able to see all hidden files and extensions (View tab
in Folder Options applet in Control Panel).

*****>The wbem thing from MVP Torgeir Bakken (more elegant)

Open a command window (Start/Run --> cmd.exe) and run the following
commands: (you will need to run cmd elevated in Vista)

net stop winmgmt
cd /d %windir%\system32\wbem
ren repository repository.old
net start winmgmt

(or alternatively delete it using the command "rd /s repository" instead
of the ren command)

It may take a minute or so to complete while WMI rebuilds the database.

Malke

 

[Guest]

I was having similar issues but it included other problems such as processes
not loading. My virus software is Norton 360 but it showed problems very
similar yours

I had moved several of my 'profile' directories to a secure drive
(documents, pictures, movies...). As soon as I reset them all to the default
settings (i.e. c:/users/<me>/ from d:/users/<me>/), my problems all went
away. I can only think there is a problem with some of my local processes
running and they (mostly) don't support re-directed directory locations.
Good luck and YMMV.

Joe

 

[Guest]

I tried the removal tools and the delete the Repository thing, and it didn't
work for me. Any other suggestions.

Again, this makes the Security Center think that there are more than 1
virus/firewall programs and warns of a conflict.

Thanks.

When I go into Control panel/Windows security, I get the message “you have
multiple antivirus programs, but none of them are turned and up to date. When
I click on “turn onâ€, then click on “show me the antivirus programs on this
computerâ€, it shows me McAfee virus scan (which I removed from the PC), and
Kaspersky Internet security (which I recently added to the PC) and which
appears to be working OK.
When I click on Kaspersky Internet security, and click on “Yes I trust this
program and am ready to run it†it still says the status is off. I have tried
going through this procedure several times, and it still says the status is
“offâ€, although the Kaspersky antivirus program seems to be working OK.
Please help,

It sounds like you have not thoroughly removed the McAfee product.
First, use the McAfee removal tool which you can find here:

http://forums.mcafeehelp.com/viewtopic.php?t=71943

Then test to see if Kaspersky is identified and working correctly. If
Windows Security Center still shows McAfee as installed, do one of the
two methods below:

When Security Center reports an av or firewall that has been
uninstalled, try this (make a System Restore point first):

Start>Run>services.msc [enter]

Scroll down to Windows Management Instrumentation and double-click it.
Now click on the "Pause" button. Leave that window open and double-click
My Computer. Navigate to %systemroot%\Windows\System32\wbem (where
%systemroot% is the drive where XP is installed). Delete the Repository
folder and *only* the Repository folder. Now go back to the WMI service
window you left open and restart the service.

This will rebuild the Repository and hopefully straighten out the
incorrect entries for all your duplicates.

In order to see the Windows files, you may need to unhide them:

Make sure you are able to see all hidden files and extensions (View tab
in Folder Options applet in Control Panel).

*****>The wbem thing from MVP Torgeir Bakken (more elegant)

Open a command window (Start/Run --> cmd.exe) and run the following
commands: (you will need to run cmd elevated in Vista)

net stop winmgmt
cd /d %windir%\system32\wbem
ren repository repository.old
net start winmgmt

(or alternatively delete it using the command "rd /s repository" instead
of the ren command)

It may take a minute or so to complete while WMI rebuilds the database.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User