Java is installed, but not working

[Guest]

Hello,

A customer of mine cannot run our content which requires a JVM or JRE. He
has JRE, but a test that I run to assess JRE or JVE presence indicates no
Java Virtual Machine or Runtime engine (he gets the same results at
Browserhawk.com so it is not a problem with my test). Confirmed that the JRE
is selected in the Internet options, advanced and it is a version that should
work with my application.

Had him install the MS JVM. Unchecked the JRE and checked the JVM in the
internet options, Advanced section. Restarted the computer - not just the
browser. Same problem. Java Runtime not present :-(

Seems like maybe it is a firewall issue but this is a home computer, on
dial-up, with no firewall??

Any thoughts?

 

[dick]

run this

http://java.com/en/
plus there are helps on the page

 

[Frank Saunders, MS-MVP IE/OE]

Hello,

A customer of mine cannot run our content which requires a JVM or
JRE. He has JRE, but a test that I run to assess JRE or JVE presence
indicates no Java Virtual Machine or Runtime engine (he gets the same
results at Browserhawk.com so it is not a problem with my test).
Confirmed that the JRE is selected in the Internet options, advanced
and it is a version that should work with my application.

Had him install the MS JVM. Unchecked the JRE and checked the JVM in
the internet options, Advanced section. Restarted the computer - not
just the browser. Same problem. Java Runtime not present :-(

Seems like maybe it is a firewall issue but this is a home computer,
on dial-up, with no firewall??

Any thoughts?

Connecting to a dialup without a firewall is asking for a virus infection.

--
Frank Saunders, MS-MVP, IE/OE
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