Itunes blue screen error

[Leigh]

I recently installed itunes from the disk that came with the ipod nano.
The problem I'm having is that when you open itunes with or without the
ipod connected it crashed the computer. I rang apple and they said its
a windows problem. I rang microsoft support and they said it was an
apple problem although they did suggest I download version 6 from their
web site which I did and the problem still exists. The problem doesn't
happen all the time, around say 80% the computer shots down with a blue
screen error message saying " A problem has been detected and windows
has been shut down to prevent damage to your computer.
Page_Fault_In_Nonpaged_Area
The technical information is:
STOP 0x00000050 (0xBB9EA29E,0x00000000,0x805-DA81,0x00000002) Then it
goes onto say beginning to dump physical memory, dumping physical
memory to disk.
Can anyone help.

Regards

 

[David Nimon]

Here's a link to Apple Ipod (and itunes) discussion groups:

http://discussions.apple.com/category.jspa?categoryID=150

Perhaps, you can find your help there.

 

[John]

Hi
You say you have downloaded version 6? of what?
Are you running SP2 and all Updates?
Try uninstalling the device and reinstalling, Check to see if there is an
updated driver for the iPod on Apples Site,
http://www.apple.com/ipod/download/

Regards

John

 

[Leigh]

Sorry I downloaded the latest version of itunes from the apple web
site. I have already tried uninstalling and installing from the disk
that was supplied with the ipod and also from the apple web site.
Thanks for your response.

Leigh

 

[Gerry Cornell]

Leigh

Looking in Google your problem is not unique as there is one other
report referring to the same error with no reported solution.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?

Look in the System and Application logs of Event Viewer and post copies
of Warning and Error Reports.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;enus;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message(email) and do a paste into the body of the
message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
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