Is this possible?

[aruntechie123]

Hello All,

We use Exchange 2003; Outlook 2003.

I have created a rule to auto-forward mails from a certain sender to our
HelpDesk system which raises a ticket upon receipt of an email. (The ticket
must be raised in my name, hence re-directing may not help).
The problem is that our Helpdesk system is configured to ignore mails with a
subject line prefixed with "RE" or "FW".
I guess Outlook does not allow the prefix to be customised, hence I was
looking for some creative ideas to deal with this.

For eg. if I install a different language Outlook on my PC which uses other
letters for FW or RE, would that help? (Which is why I am also posting this
in the Outlook section)

The above should work fine even if my Outlook is not running.

What options do I have to deal with this?

 

[Milly Staples [MVP - Outlook]]

Unless it is a server side rule, Outlook must be open to have rules
function. I don't know about a second language option.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, aruntechie123 asked:

| Hello All,
|
| We use Exchange 2003; Outlook 2003.
|
| I have created a rule to auto-forward mails from a certain sender to
| our HelpDesk system which raises a ticket upon receipt of an email.
| (The ticket must be raised in my name, hence re-directing may not
| help).
| The problem is that our Helpdesk system is configured to ignore mails
| with a subject line prefixed with "RE" or "FW".
| I guess Outlook does not allow the prefix to be customised, hence I
| was looking for some creative ideas to deal with this.
|
| For eg. if I install a different language Outlook on my PC which uses
| other letters for FW or RE, would that help? (Which is why I am also
| posting this in the Outlook section)
|
| The above should work fine even if my Outlook is not running.
|
| What options do I have to deal with this?

 

[aruntechie123]

Thanks. I learn there is no easy way to solve this.