IP5000 Paper feed problem

[ray]

I just returned from a 6 month vacation in Hawaii. I have 2 printers
that have been in storage for that time. The IP5000 which uses MIS
ink had a clogged print head which was fairly easy to clear with
Windex and compressed air. However the IP5000 did not want to feed
paper. A print test results in gear grinding and an error message to
put paper in the lower cassette. If I have paper in the upper and
lower positions it will feed. If I put paper in just either the upper
or lower position it will not feed. Any ideas on what is going wrong?
I don't think it is from using aftermarket ink. My IP4200 which uses
Canon ink for photo printing worked fine.

 

[measekite]

I just returned from a 6 month vacation in Hawaii. I have 2 printers
that have been in storage for that time. The IP5000 which uses MIS
ink had a clogged print head

What do you expect when you use inferior non recommended ink.

which was fairly easy to clear with
Windex and compressed air. However the IP5000 did not want to feed
paper. A print test results in gear grinding and an error message to
put paper in the lower cassette. If I have paper in the upper and
lower positions it will feed. If I put paper in just either the upper
or lower position it will not feed. Any ideas on what is going wrong?
I don't think it is from using aftermarket ink.

It is definitely from not following the recommendations in the manual.

My IP4200 which uses
Canon ink for photo printing worked fine.

That should tell you something.

 

[Tony]

I just returned from a 6 month vacation in Hawaii. I have 2 printers
that have been in storage for that time. The IP5000 which uses MIS
ink had a clogged print head which was fairly easy to clear with
Windex and compressed air. However the IP5000 did not want to feed
paper. A print test results in gear grinding and an error message to
put paper in the lower cassette. If I have paper in the upper and
lower positions it will feed. If I put paper in just either the upper
or lower position it will not feed. Any ideas on what is going wrong?
I don't think it is from using aftermarket ink. My IP4200 which uses
Canon ink for photo printing worked fine.

For clarification...
1. Paper in lower cassette - fails to feed
2. Paper in lower cassette and upper feed - feeds OK (where does it feed from,
upper or lower?)
3. Paper in upper feed - fails to feed

In each case what position is the feed selector switch on the printer (upper or
lower).
In Printing Preferences in the driver what is the Paper Source option set to?

Does this behaviour occur when printing from the PC only or also when printing
a test page using the printer front panel button (press the resume bgutton
until the power light blinks twice and then release the button. Try this with
the paper feed selector in both positions and paper loaded in both cassette and
uper feed).

People should feel free to intelligently debate the advantages or otherwise of
aftermarket ink, the one thing we can be sure of is that it will not affect
paper feeding. <g>.
Tony
MS MVP Printing/Imaging

 

[Arthur Entlich]

The likelihood of this problem being related to the ink you are using
is, as far as I can figure out approaching zero.

I would try cleaning all the rollers and other paper transport
components you cans ee with some cotton swabs (like Q-tips) and
isopropyl alcohol, gently rubbing down these components, and the
allowing the alcohol to evaporate. If the swab shows dirt, replace it
often.

If that doesn't resolve the problem, get yourself some cheap (student
grade) watercolor paper - do not use a paper that is coated for inkjet
use!, and spray it with the same alcohol, trying to avoid the last .5 to
1" edges. Don't dampen it enough to make the paper limp or weak, and
only dampen one side. Then run it through the printer first one way,
then flip it over and the other way, so the wetted side faces up and
then down. Don't print onto this paper. The send some regular bond
paper through (NOT anything inkjet coated) to dry it before trying to
send paper through again.

Inkjet coated papers tend to transfer some of their coating to the paper
transport components. When the start slipping, that even transfers more
of these coatings to the rollers, and those coatings tend to be slippery
and glaze the rollers. Cleaning off this coating usually resolves the
problem.

Art

 

[measekite]

The likelihood of this problem being related to the ink you are using
is, as far as I can figure out approaching zero.

Here are the facts the user stated.

On the printer he uses after market generic ink he has the problem.

On the printer that he uses Canon ink he does not have any problem.

Some people do the math. It is quite possible the bad ink messed up
something it should not have done.

 

[ray]

For clarification...
1. Paper in lower cassette - fails to feed
2. Paper in lower cassette and upper feed - feeds OK (where does it feed from,
upper or lower?)

Feeds from upper.

3. Paper in upper feed - fails to feed

In each case what position is the feed selector switch on the printer (upper or
lower).
Upper

In Printing Preferences in the driver what is the Paper Source option set to?

Paper feed switch

Does this behaviour occur when printing from the PC only or also when printing
a test page using the printer front panel button (press the resume bgutton
until the power light blinks twice and then release the button. Try this with
the paper feed selector in both positions and paper loaded in both cassette and
uper feed).

Same behavior either way. The strange thing is if I do a print head
alignment it will feed paper with paper in the upper position only. I
never used the lower cassette so I assume everything is set to factory
default.

People should feel free to intelligently debate the advantages or otherwise of
aftermarket ink, the one thing we can be sure of is that it will not affect
paper feeding. <g>. I agree.
Tony
MS MVP Printing/Imaging

Thanks for the response. The annoying part about it is that I had
bought an extended warrantee on the printer but it expired while the
printer was in storage. The work around, having paper in both
locations, is not a problem, but I am curious about the behavior.

 

[ray]

The likelihood of this problem being related to the ink you are using
is, as far as I can figure out approaching zero.

I would agree. The paper feeds flawlessly when I have paper in both
positions so I don't think it is dirty feed rollers. I had HP
printers (HP550 and LJ2P and HP2225) that had paper roller feed
problems so I am familiar with the problem. The Canon works perfectly
when it works. Thanks for the input.

 

[Taliesyn]

I agree.

Unless your ink cartridge mysteriously explodes (which it can never do),
ink, regardless of the type (OEM or aftermarket/refill), cannot affect
the paper feed mechanism. They simply don't make contact with each
other. I did have an older Canon with a paper feed problem that
developed within a month of purchase, along with a printhead failure.
The whole bum printer was replaced by Canon and the replacement worked
perfectly for the next 3 years until I retired it, still in perfect
working condition. And yes, used only with refill and prefilled
cartridges from various sources.

-Taliesyn

 

[measekite]

Unless your ink cartridge mysteriously explodes (which it can never do),
ink,

but they can leak and ruin the interior of the printer. I have read
posting on this.

 

[Taliesyn]

but they can leak and ruin the interior of the printer. I have read
posting on this.

A new printer costs but a little more than a set of OEM cartridges so
who gives a shit - and you already replace the cartridges every few
months. . .

Yeah we all know why

Yes, it's called a bum printer, or can't you read. I already indicated
the replacement worked perfectly three years later using the same inks,
or can't you read.

-Taliesyn

 

[Tony]

Feeds from upper.

Paper feed switch


Same behavior either way. The strange thing is if I do a print head
alignment it will feed paper with paper in the upper position only. I
never used the lower cassette so I assume everything is set to factory
default.

Thanks for the response. The annoying part about it is that I had
bought an extended warrantee on the printer but it expired while the
printer was in storage. The work around, having paper in both
locations, is not a problem, but I am curious about the behavior.

Well....it seems to me that this has to be an electronic or firmware problem.
Assuming the printer is pretty much the same as an ip4000 (and I'm sure it is
apart from some enhancements) there appears to be no sensor that indicates
whether paper is present in either paper tray. That means that in order to
detect "paper out" the printer attempts to feed from the selected tray and if
no paper reaches a sensor in the registration area after a certain time the
printer will assume "paper out" or "paper jam" (there is no logical difference
between the two). So what appears to be happening is illogical so probably
there has been an electronic failure.
If you want to you can initialise the EEPROM as follows, it may be worth a try.
Follwo the instructions exactly, don't be tempted to select a operation in step
5.

1) With the printer power turned off, while pressing the Resume/Cancel button,
press and hold the Power button. (DO NOT release the buttons. The LED lights in
green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT
release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and
then release both the Power and Resume/Cancel buttons. (Each time the
Resume/Cancel button is pressed, the LED lights alternately in orange and
green, starting with orange.)
4) When the LED lights in green, press the Resume/Cancel button 3 times, the
LED should now be orange.
5) Press the Power button.
Press the power button again to turn the printer off. Power opn and test
Good luck
Tony
MS MVP Printing/Imaging

 

[Tony]

Feeds from upper.

Paper feed switch


Same behavior either way. The strange thing is if I do a print head
alignment it will feed paper with paper in the upper position only. I
never used the lower cassette so I assume everything is set to factory
default.

Thanks for the response. The annoying part about it is that I had
bought an extended warrantee on the printer but it expired while the
printer was in storage. The work around, having paper in both
locations, is not a problem, but I am curious about the behavior.

Well....it seems to me that this has to be an electronic or firmware problem.
Assuming the printer is pretty much the same as an ip4000 (and I'm sure it is
apart from some enhancements) there appears to be no sensor that indicates
whether paper is present in either paper tray. That means that in order to
detect "paper out" the printer attempts to feed from the selected tray and if
no paper reaches a sensor in the registration area after a certain time the
printer will assume "paper out" or "paper jam" (there is no logical difference
between the two). So what appears to be happening is illogical so probably
there has been an electronic failure.
If you want to you can initialise the EEPROM as follows, it may be worth a try.
Follwo the instructions exactly, don't be tempted to select a operation in step
5.

1) With the printer power turned off, while pressing the Resume/Cancel button,
press and hold the Power button. (DO NOT release the buttons. The LED lights in
green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT
release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and
then release both the Power and Resume/Cancel buttons. (Each time the
Resume/Cancel button is pressed, the LED lights alternately in orange and
green, starting with orange.)
4) When the LED lights in green, press the Resume/Cancel button 3 times, the
LED should now be orange.
5) Press the Power button.
Press the power button again to turn the printer off. Power opn and test
Good luck
Tony
MS MVP Printing/Imaging

 

[TJ]

Here are the facts the user stated.

On the printer he uses after market generic ink he has the problem.

On the printer that he uses Canon ink he does not have any problem.
Some people do the math. It is quite possible the bad ink messed up
something it should not have done.

Here's another set of facts:

I found a printer at a church sale. It had OEM ink carts installed, but
no power supply. I brought the printer home, bought a new OEM power
supply, and hooked the printer up. The printer worked for a couple of
test pages, then failed to print. The black cart was refilled with
aftermarket ink, and the tricolor cart was replaced with a
"remanufactured" one. The printer has functioned flawlessly ever since,
and has assumed the position of my most-used printer. The black
cartridge was just refilled a second time, and it still works flawlessly.

Doing the math using your methods, it is obvious that using OEM ink
caused the printer to burn out its original power supply, and would have
burned out the whole printer had I not changed it for aftermarket ink in
time.

The above makes as much sense as blaming paper feed problems on non-OEM
ink. Get real, Measekite.

TJ

 

[measekite]

A new printer costs but a little more than a set of OEM cartridges so
who gives a shit - and you already replace the cartridges every few
months. . .

mommy will when you ruin the carpet

 

[measekite]

Tony wrote:

ray &lt;[email protected]&gt; wrote:



On Fri, 07 Mar 2008 18:53:13 -0600, Tony &lt;[email protected]&gt; wrote:



ray &lt;[email protected]&gt; wrote:



I just returned from a 6 month vacation in Hawaii. I have 2 printers that have been in storage for that time. The IP5000 which uses MIS ink had a clogged print head which was fairly easy to clear with Windex and compressed air. However the IP5000 did not want to feed paper. A print test results in gear grinding and an error message to put paper in the lower cassette. If I have paper in the upper and lower positions it will feed. If I put paper in just either the upper or lower position it will not feed. Any ideas on what is going wrong? I don't think it is from using aftermarket ink. My IP4200 which uses Canon ink for photo printing worked fine.



For clarification... 1. Paper in lower cassette - fails to feed 2. Paper in lower cassette and upper feed - feeds OK (where does it feed from, upper or lower?)



Feeds from upper.



3. Paper in upper feed - fails to feed In each case what position is the feed selector switch on the printer (upper or lower).



Upper



In Printing Preferences in the driver what is the Paper Source option set to?



Paper feed switch



Does this behaviour occur when printing from the PC only or also when printing a test page using the printer front panel button (press the resume bgutton until the power light blinks twice and then release the button. Try this with the paper feed selector in both positions and paper loaded in both cassette and uper feed).



Same behavior either way. The strange thing is if I do a print head alignment it will feed paper with paper in the upper position only. I never used the lower cassette so I assume everything is set to factory default.



People should feel free to intelligently debate the advantages or otherwise of aftermarket ink, the one thing we can be sure of is that it will not affect paper feeding. &lt;g&gt;.



I agree.



Tony MS MVP Printing/Imaging



Thanks for the response. The annoying part about it is that I had bought an extended warrantee on the printer but it expired while the printer was in storage. The work around, having paper in both locations, is not a problem, but I am curious about the behavior.



Well....it seems to me that this has to be an electronic or firmware problem. Assuming the printer is pretty much the same as an ip4000 (and I'm sure it is apart from some enhancements) there appears to be no sensor that indicates whether paper is present in either paper tray. That means that in order to detect "paper out" the printer attempts to feed from the selected tray and if no paper reaches a sensor in the registration area after a certain time the printer will assume "paper out" or "paper jam" (there is no logical difference between the two). So what appears to be happening is illogical so probably there has been an electronic failure. If you want to you can initialise the EEPROM as follows, it may be worth a try. Follwo the instructions exactly, don't be tempted to select a operation in step 5. 1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button. (DO NOT release the buttons. The LED lights in green to indicate that a function is selectable.) 2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.) 3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed, the LED lights alternately in orange and green, starting with orange.) 4) When the LED lights in green, press the Resume/Cancel button 3 times, the LED should now be orange. 5) Press the Power button. Press the power button again to turn the printer off. Power opn and test Good luck Tony MS MVP Printing/Imaging

add generic ink reseller to you title also

 

[Tony]

Well....it seems to me that this has to be an electronic or firmware problem.
Assuming the printer is pretty much the same as an ip4000 (and I'm sure it is
apart from some enhancements) there appears to be no sensor that indicates
whether paper is present in either paper tray. That means that in order to
detect "paper out" the printer attempts to feed from the selected tray and if
no paper reaches a sensor in the registration area after a certain time the
printer will assume "paper out" or "paper jam" (there is no logical difference
between the two). So what appears to be happening is illogical so probably
there has been an electronic failure.
If you want to you can initialise the EEPROM as follows, it may be worth a
try.
Follwo the instructions exactly, don't be tempted to select a operation in
step
5.

1) With the printer power turned off, while pressing the Resume/Cancel button,
press and hold the Power button. (DO NOT release the buttons. The LED lights in
green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT
release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and
then release both the Power and Resume/Cancel buttons. (Each time the
Resume/Cancel button is pressed, the LED lights alternately in orange and
green, starting with orange.)
4) When the LED lights in green, press the Resume/Cancel button 3 times, the
LED should now be orange.
5) Press the Power button.
Press the power button again to turn the printer off. Power opn and test
Good luck
Tony
MS MVP Printing/Imaging

Sorry the sentence "Follwo the instructions exactly, don't be tempted to select
a operation in step 5"
should read
"Follow the instructions exactly, don't be tempted to select a "different"
operation in step 5"

BTW I have never sold and never will sell generic ink (reference to an idiotic
post from someone else).
Tony
MS MVP Printing/Imaging

 

[Taliesyn]

mommy will when you ruin the carpet

Which idiot refills over a carpet? Oh sorry. Obviously you would as
you keep talking about carpets and refills like somebody would refill a
cartridge over a carpet!!!!!!!!!!!!!

do not believe you

Of course not, that would weaken your argument which already holds no
water. Never has. Your credibility has always been a perfect ZERO. But
it's nice to see you still trying to sound like you know something. Too
bad you don't actually possess real writing skills to help you sound
more convincing than the 4 primitive words you manage to stitch together
in poor English à la "me tarzan you jane".

-Taliesyn