ip address not working

[Dan Conrad]

Can no longer hook to net. Cable modem issue initially, but has been
replaced. Called company, said ip address was wrong and to delete
winsock and winsock2 from registry. Upon rebooting still same issue --
called HP (HP Pav A320n) -- they said to do same thing -- but to still
no avail. Tried new ethernet card and system loads drivers for card,
but still have wrong ip address.

Suggestions?

 

[Johnathan]

Can no longer hook to net. Cable modem issue initially, but has been
replaced. Called company, said ip address was wrong and to delete
winsock and winsock2 from registry. Upon rebooting still same issue
-- called HP (HP Pav A320n) -- they said to do same thing -- but to
still no avail. Tried new ethernet card and system loads drivers for
card, but still have wrong ip address.

Suggestions?

Call the cable company and have them walk you through this until it is
fixed. How did you know it was a modem issue to begin with?

 

[Dan Conrad]

Call the cable company and have them walk you through this until it is
fixed. How did you know it was a modem issue to begin with?

Cable company was one who suggested deleting the winsock registry --
when that did not work they suggested calling the computer company (HP)
-- who suggested same thing -- but issue is still not resolved. New
modem is working in that all lights are on and Cox cable does not see
anything wrong -- is the problem still likely to be modem related or is
it computer. Would reformat of HD be of any help here? Thanks.

 

[Dan Conrad]

Call the cable company and have them walk you through this until it is
fixed. How did you know it was a modem issue to begin with?

Cable company was one who suggested deleting the winsock registry --
when that did not work they suggested calling the computer company (HP)
-- who suggested same thing -- but issue is still not resolved. New
modem is working in that all lights are on and Cox cable does not see
anything wrong -- is the problem still likely to be modem related or is
it computer. Would reformat of HD be of any help here? Thanks.

 

[Guest]

Some of these cable companies are notorious for grabbing your MAC address and
registering it so that only that address will get assigned an IP. Not sure
about COX (who it seems you are using), but it's completely possible.
Although I'd hope their Tier 1 Support would have thought of that.

Did this stop working as soon as you replaced the modem? If so, it seems
like that's the obvious first place to start. Have you recently changed
computers, network cards, or removed/added a router/gateway/bridge to the
network?

Also, what happens when you try and get an IP, does it timeout looking for
the DHCP server, or is there a more specific error?

 

[Johnathan]

Cable company was one who suggested deleting the winsock registry --
when that did not work they suggested calling the computer company
(HP) -- who suggested same thing -- but issue is still not resolved. New
modem is working in that all lights are on and Cox cable does not
see anything wrong -- is the problem still likely to be modem related
or is it computer. Would reformat of HD be of any help here? Thanks.

Reformatting the is not the way to go. What caused you to believe it was the
modem to begin with? They should be able to walk you through the whole
process of getting you back online so call them back and you will be
speaking to another person that should be able to get things working again.
This is their job and they can not just leave you hanging.

 

[Guest]

Use system restore to restore your registry to a point before you deleated
winsock and winsock2. After you computer retarts drop to a comand promt and
enter
ipconfig/ release
This comand is used to zero out your adapter address.
Now type ipconfig /renew
This comand refreshes the IP address assigned by the providers DHCP Server.
Hope this helps some......

 

[Guest]

Sorry. I forgot to add this too my reply;
Go into to your Cox modem setup and find the tab relating to the MAC
Address. Select "Clone MAC address". Save changes and the modem should
restart on it's own.

 

[Dan Conrad]

These questions were for a coworker who was having this problem. Had
him bring computer to work and found that the ethernet hookup on
mainboard no longer worked. Could hookup to work with a pci card no
problem-- we use a fixed ip address here -- but still did not work at
home with the floating ip -- same issue with ip address. He called cox
again and they could not resolve the ethernet issue -- in the end,
switched to USB hookup which is working fine -- so as long as he does
not need a wireless setup should be OK. So -- was this a software or
hardware issue? Interesting that the problem started when he had a
close lightening strike which fried modem -- so certainly hardware issue
at least in part -- but why when modem and card were replaced would this
not resolve?