Invalid folder

[Howard Brazee]

I just upgraded to Office 2003. I have a folder in my mailbox named Junk
Mail1. It is empty and has a symbol on the folder which is a red circle with a
line through it, symbolizing "no". When I right click on it, the delete
option is greyed out.

Can I get rid of this?

 

[Howard Brazee]

I just upgraded to Office 2003. I have a folder in my mailbox named Junk
Mail1. It is empty and has a symbol on the folder which is a red circle with
a
line through it, symbolizing "no". When I right click on it, the delete
option is greyed out.

Can I get rid of this?

More information. The folder is "Junk E-mail1". SpamBayes uses "Junk
E-mail". When I click on properties and try to rename it, it won't let me.

 

[Brian Tillman]

More information. The folder is "Junk E-mail1". SpamBayes uses
"Junk E-mail". When I click on properties and try to rename it, it
won't let me.

Start Outlook with the /resetfolders command line switch and see if that
helps.

 

[Howard Brazee]

Start Outlook with the /resetfolders command line switch and see if that
helps.
--

It is not at all obvious to me how to do this. I tried right clicking on the
Outlook 2003 icon to add this to its command line, but I got a menu instead of
properties. So I created a shortcut, and still was unable to create a command
line. I went to the command line and entered OUTLOOK /RESETFOLDERS. That
also failed.

I went to help to see if I could find /RESETFOLDERS, and saw Detect & Repair, so
I tried running that. It got stuck gathering information. Meanwhile I found
where Outlook was and tried /RESETFOLDERS. It didn't work.

After another 10 minutes with no progress, I cancelled Detect and Repair.
After another 10 minutes, I killed it via the task manager. After another 5
minutes, I started Outlook again with /RESET FOLDERS, and then tried detect &
repair - which failed, because it wanted the old one to finish first.

In a minute I will reboot and see if that allows me to try detect & repair
again.

 

[Howard Brazee]

After another 10 minutes with no progress, I cancelled Detect and Repair.
After another 10 minutes, I killed it via the task manager. After another 5
minutes, I started Outlook again with /RESET FOLDERS, and then tried detect &
repair - which failed, because it wanted the old one to finish first.

I rebooted & tried Detect & Repair again. After 10 minutes, I got a DrWatson
Fatal Error, and this time printed it up:

Dr. Watson was unable to attach to the process. It is possible that the
process exited before Dr. Watson could attach to it.

Windows 2000 returned error code = 5
Access is denied.


Detect & Repair still appears to be running, without getting any further a half
hour later.

 

[Brian Tillman]

It is not at all obvious to me how to do this.

Open a command prompt window and enter

"%ProgramFIles%\Microsoft Office\Office11\Outlook.exe" /resetfolders

 

[Howard Brazee]

Open a command prompt window and enter

"%ProgramFIles%\Microsoft Office\Office11\Outlook.exe" /resetfolders

It didn't work. We'll see if a LAN person can fix my problem with more
privilege.

Interesting that there are a few messages that my newsreader does not know how
to reply to. When it tries to answer your messages, it doesn't know what
newsgroup it is. There are a few posters that confuse it - probably who use a
newsreader that is different enough from what it expects.

 

[Brian Tillman]

It didn't work.

Define "didn't work". Do you get an error message or is it just that your
invalid folder problem didn't resolve.

Interesting that there are a few messages that my newsreader does not
know how to reply to. When it tries to answer your messages, it
doesn't know what newsgroup it is. There are a few posters that
confuse it - probably who use a newsreader that is different enough
from what it expects.

You use NewsRover and I use Outlook Express.

 

[Howard Brazee]

Define "didn't work". Do you get an error message or is it just that your
invalid folder problem didn't resolve.

It just opened Outlook like normal, with the invalid folder.

You use NewsRover and I use Outlook Express.

That's odd. OE is common, but this problem is rare. Maybe it has to do with
NewsRover not recognizing something your server does.

 

[Brian Tillman]

It just opened Outlook like normal, with the invalid folder.

I don't know what else to suggest. Sorry.

 

[Howard Brazee]

I don't know what else to suggest. Sorry.

Thanks. I put in a request to tech support. Someone can log in as
administrator and run Detect & Repair. Maybe that will fix it.