Paige said:
I have high speed internet an when I try to send an email,
I get a message that says microsoft encountered a problem
and has to shut down and everything closes and I get sent
to the desk top. Can anyone tell me why this keeps happening?
This isn't enough information to get a specific answer. Do the following
troubleshooting:
What does a scan with a current antivirus program (meaning a version not
earlier than 2002 and using updated virus definitions) show? Also,
remove spyware with Spybot Search & Destroy from
www.safer-networking.org and Ad-aware from
www.lavasoftusa.com. Be sure
to update these programs before running them. These programs are free,
so run them both since they complement each other. It is best to run
antivirus and spyware removal tools in Safe Mode. You may also want to
run CWShredder and HijackThis from
http://aumha.org/freeware.htm.
Although CWShredder is no longer being updated, it will still clean
older variants of the CoolWebSearch malware. Please read the
instructions carefully. Also, make sure you've visited Windows Update
and applied all security patches. Do not install driver updates from
Windows Update. Make sure you are running a firewall.
After you know your computer is 100% virus and spyware-free, if you
still have the problem then repost. Be sure to give us information
about what you've done to troubleshoot.
Malke
