INTERNET NOT RECOGNIZING MODEM, MODEM DISABLED

[Guest]

I believe some virus infected my computer and my port 3
lucent modem is not enabled. I tried to figure this out
but cannot get it up and running. Thanks!

 

[Lanwench [MVP - Exchange]]

First, check in device manager to make sure it's showing up there. Is it?

 

[Guest]

yes, it is showing it, and AOL detects it, hwoever once
the dialing process is complete it boots me off and tries
to redial. The modem is not showing as enabled. THanks!

 

[Lanwench [MVP - Exchange]]

Leaving AOL issues aside....can you use it for a regular PPP connection if
you have that as an option? Does it show up in your network connections?
Try setting up a new Internet connection (even a bogus one) in there to use
the modem...
Do you know for sure you had a virus? If so, what was it, and how did you
clean it? Run good antivirus software & keep it updated?

 

[Guest]

I don't think it's showing up in my network connections.
I don't know where to begin!

 

[Lanwench [MVP - Exchange]]

Open your network connections. Try to make a new one using your modem.
You didn't answer my virus question...?

 

[Guest]

I'm not sure about a virus, the only th8ing I know is I
was online, then got off, now can't get back online. I
read in a pc magazine where certain viruses, if you try to
remove some of the stuff they put on your computer, they
will ruin your connection.

 

[Lanwench [MVP - Exchange]]

Do you have good AV software, updated regularly? If not, get some ASAP.
Did you try to set up a new network connection using your modem as I
suggested?