Internet Icons not working

[Guest]

While logged into one of our user accounts we cannot get online. While using
the other user account it works fine. How can we get the shortcuts on both
user accounts to work?

 

[Don Varnau]

Hi,
Is there an error message? Is it simply a damaged shortcut? Will IE open
from IEXPLORE.EXE?

At any rate...
This often indicates that other software (a BHO, adware, spyware, trojan,
etc) is interfering with IE.

Start by running BHODemon 2.0 from
http://www.definitivesolutions.com/bhodemon.htm The offender may simply be a
Browser Helper Object.

Then you should also download, update and run Ad-aware, Spybot and (if
running WinXP) MS Anti-Spyware (Beta.)
See these sites for help:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
Malware Removal and Prevention Overview - CastleCopsWiki:
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.html
Removing Malware:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

You may have to register and post a HijackThis log to one of these forums
for additional help. Look for the proper forum and an "Important- Read This
First" message so that you follow proper procedure.

* HijackThis Quick Start
http://www.tomcoyote.org/hjt/#Top
* HijackThis Tutorial and Download
http://www.bleepingcomputer.com/forums/index.php?showtutorial=42

http://forum.aumha.org/viewforum.php?f=30
http://castlecops.com/forums.html
http://tomcoyote.com/forums/
http://www.bleepingcomputer.com/forums/
http://forums.spywareinfo.com/
http://www.spywarewarrior.com/index.php
http://forums.maddoktor2.com/index.php
http://forums.net-integration.net/
http://www.atribune.org/forums/index.php?showforum=21

Or...
A legitimate program running in the background may be causing this. Disable
(for diagnostic purposes) programs such as pop-up blockers, security,
toolbars and other add-ons for IE, anti-virus, etc. Take a look at any
program that might be interfering with IE. You may have to reinstall, or not
reinstall, a program.

This (lengthy) troubleshooting process may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

what type account is it?
what type of connection? dialup or dsl?