Internet explorer

[Guest]

yeah im having problems with internet explorer. i downloaded and installed
java the other day and after that i cant connect to the internet. my modem
is working fine and i am getting a ping because i tested it. i think it might
have something to do with something odd in my registry because something like
this has happened to me before. if you can help please get back to me as soon
as possible. also the only reason im online right now cuz i am not on the
computer that cant go on the internet, i am on a labtop. so please get back
to me as soon as possible thanks

 

[t.cruise]

If it's a registry problem: The quickest fix would be to uninstall the Java if it's listed
in Control Panel/Add or Remove Programs. Then reboot, click Start button/All
Programs/Accessories/System Tools/System Restore, and opt to: Restore My Computer to an
Earlier Time, click the Next button. When the next window opens, look at the calendar and
find a date in BOLD font (the bold font dates have Restore Points), select a date closest
to, but prior to when you installed what caused the problem, then continue with the rest
of the wizard until finished. When your system reboots, and you're informed that the
System Restore process succeeded, try to make your internet connection. If you are then
able to connect, you'll know that your diagnosis was correct. Be advised: If you
installed any other software or updates, other than the Java, after the Restore Point
date, you will have to re-install them. But, if doing the System Restore doesn't fix the
problem, your not being able to connect after installing Java may have been coincidental,
and not the actual cause of the problem.

T.C.

 

[Guest]

yeah im not able to use system restore because i had it turned off due to a
spyware problem i had about 2 weeks ago and i just forgot to turn it back on.
i already uninstalled java but that didnt seem to fix anything . i think i
am gonna have to go into the registry but i have no idea where to start.
would you happen to know? please get back to me thanks

 

[Kelly]

Another CDO poster.

Java had nothing to do with this. Start your troubleshooting elsewhere,
starting here:

Winsock Fix (Line 349):
http://www.kellys-korner-xp.com/xp_tweaks.htm

Run Ad-Aware SE, Spybot and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update the first two programs, once installed, before running.

Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

--
In memory of our dear friend, MVP Alex Nichol: http://www.dts-l.org/

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com

 

[Guest]

yeah i ran that winsock program and it didnt seem to work. i still cant
connect. is there anything else that it might be

 

[t.cruise]

Have you tried deleting the old connection in Control Panel/Network Connections,
rebooting, and then creating a new connection, and see if that works?

If you've been there, done that: Have you tried a Repair Install? If you have a Windows
XP CD (NOT A RECOVERY CD):

For a step by step walk through of a
Windows XP Repair Install, including screenshots, go to:

http://www.webtree.ca/windowsx­p/repair_xp.htm


When the page opens, scroll down and click on: How To Run A Repair
Install.
--


T.C.
t__cruise@[NoSpam]hotmail.com
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