[Crosspost to IE General newsgroup]
Assuming you installed KB978207 two weeks ago, just before the problem
started...
Error message after you install a Windows Internet Explorer update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818
If tweaking your third-party firewall's settings don't help, try the
following:
1. Disable your anti-virus application, all Norton Add-ons (if any), any
real-time protection provided by an anti-spyware application (except for
Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, Ad-Aware
Ad-Watch & Guard, etc.), disable any third-party firewall AND THEN enable
the Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.
3. Re-do #1 above.
4. WinXP: Go to
http://windowsupdate.microsoft.com | Select CUSTOM and scan
| Install any Critical Security Updates offered (e.g., KB978207). If a Root
Certificates update is listed in the Optional Software updates category on
the left-hand side of the scan results window, install it to take full
advantage of IE's enhanced security.
5. Reboot & make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable (or reinstall) your
third-party firewall.
=====================================
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978207).
LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB978207), call the above number and ask to be transferred to the
Consumer IE7 queue (which is 47830).
Consumer Security Support home page & Microsoft Update Solution Center also
offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
--
IE-specific newsgroup:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
