internet explorer stopped working

[sapper]

When I shut down internet explorer it goes through a nonresponsive phase,
shuts down and reboots. In vista problem reports just itemizes the times this
happens, don't know what to look for. Appreciate someone taking a look at
this- thanks.

 

[Malke]

When I shut down internet explorer it goes through a nonresponsive phase,
shuts down and reboots. In vista problem reports just itemizes the times
this happens, don't know what to look for. Appreciate someone taking a
look at this- thanks.

Try running IE in no-add-ons mode. If this works, then enable your
third-party add-ons until you find the culprit. Then don't use that one
anymore.

Troubleshooting and Internet Explorer?s (No Add-ons) Mode -
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

And of course, make sure the computer is virus/malware-free:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke

 

[sapper]

Thanks. That seemed to work.

The problem event was ShowBarObjClass by (unverified HiTrust).
ActiveToolBand.dll

Does it seem the latter was a Microsoft add-on or AVG?

APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: 800401fd
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

and the add-on was

 

[Malke]

Thanks. That seemed to work.

The problem event was ShowBarObjClass by (unverified HiTrust).
ActiveToolBand.dll

Does it seem the latter was a Microsoft add-on or AVG?

APPCRASH
Application Name: iexplore.exe
Application Version: 7.0.6001.18000
Application Timestamp: 47918f11
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: 800401fd
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 4105
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

and the add-on was

This is not a Microsoft add-in. Googling for "ActiveToolBand.dll" and
"ActiveToolBand.dll HiTrust" gives ambiguous results. Apparently the
HiTrust .dll can be used by many programs. You might want to email AVG and
ask them if it belongs to them. And a general scan for malware with at
least Malwarebytes' Antimalware (MBAM) would not go amiss.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

http://www.malwarebytes.org (the free version is fine; you do *not* need to
purchase this)

Malke

 

[sapper]

Thanks. I'll follow up on the malware and antivirus suggestions.