Internet Explorer has encountered an internal error

[aa]

On websites when I need to login, after entering name and password and
pressing the button IE started popping up a window saying Internet Explorer
has encountered an internal error and needs to close. Otherwise it works
fine.
Tried to repair it as offered in Control Panel - did not help.
What is the problem and how to deal with it?

 

[Frank Saunders MS-MVP IE,OE/WM]

On websites when I need to login, after entering name and password and
pressing the button IE started popping up a window saying Internet
Explorer
has encountered an internal error and needs to close. Otherwise it works
fine.
Tried to repair it as offered in Control Panel - did not help.
What is the problem and how to deal with it?

IE version?
Windows version?

Do a thorough check for malware, following all of the steps at one of these
Web pages.
Help with malware:
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm

Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315

So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for malware don't identify the malware as such and try to convince
you that you owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.

 

[nass]

On websites when I need to login, after entering name and password and
pressing the button IE started popping up a window saying Internet Explorer
has encountered an internal error and needs to close. Otherwise it works
fine.
Tried to repair it as offered in Control Panel - did not help.
What is the problem and how to deal with it?

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.

HTH.
Let us know how it is going.
nass

 

[aa]

Thanks. I have run http://www.ca.com/us/securityadvisor/virusinfo/scan.aspx
and it detected in particular a folder
Program Files\Windows AdStatus\
containing three files all infected with Win32/WinAd.AB, Win32/WinAd.AX and
Win32/WinAd.E respectively.
What is this folder - perhaps I can delete it for good?

 

[nass]

Hi aa,
can you please e-mail me on this:
to_you_ross(at)yahoo.co.uk and yes delete/remove this, but first have a
look in the Add/Remove Programs for unwanted Programs you may don't know
about or you didn't install.
HTH.
nass