"Internet Explorer has encountered a problem and needs to close

[tahir_hussein12]

Hi all

I have tried all I can do to fix this problem, to no avail.

I am running XP SP2 with the latest updates. I have 2 accounts,
me as admin and my son as a limited user.

Recently he has started getting this error regularly:

"Internet Explorer has encountered a problem and needs to
close. We are sorry for the inconvenience"

When I ask for more detail it tells me:

AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: 0.0.0.0 Offset: 604245d0

I have run Ad-aware and Spybot and the system is clean.

Any help would be appreciated... thanks


Tahir.

 

[Jan Il]

Hi Tahir

"Unknown" type errors are often caused by some type of scumware on the
system. In addition to updating and running your AV, download, install and
run the programs below in Safe Mode with Hidden Files enabled. This will
remove any scumware you may have. Some forms of malware can replicate
itself repeatedly if not removed properly, so even if you have already run
some programs, run them again according to the information below. Follow
all instructions carefully:

First, Clear the TIF's and empty the recycle bin:
http://www.mvps.org/winhelp2002/delcache.htm
(The TIF size should be set to 50-60 MB. Larger caches tend to be more prone
to trouble)

If so, then do the following:

WARNING>>>> Backup all documents and files before removing any spyware!!

How to properly scan for scumware (read first, if possible)
http://aumha.org/forum/viewtopic.php?t=5878

Download and install BHODemon from
http://www.definitivesolutions.com/bhodemon.htm
Your problem may be caused by a bad BHO.

Most importantly, download install and run CWShredder here
http://www.majorgeeks.com/download3019.html
and About Buster, which searches for hidden .dlls that recreate the malware.
http://www.majorgeeks.com/download4289.html
Then visit these two sites to test for parasites and help basic cleaning:
On-Line Check
http://aumha.org/a/noads.htm
and
Quick-Fix Protocol.
http://aumha.org/a/quickfix.php
Basically, throw everything here at your "infection".

Then download, install and immediately update these two programs before
running:

AdAware SE - Update immediately after installing
http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button
SpyBot S &D - Update immediately after installing
http://www.majorgeeks.com/download2471.html
Microsoft Windows Antispyware Program (Beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx

Download pocket killbox from Download pocket killbox from
http://www.thespykiller.co.uk/files/killbox.exe
and put it on the desktop where you can find it easily

Also download, install, and run HiJackThis - it is one of the most important
tools to clean your system of scumware. Follow the instructions
carefully:

How to download and install HiJackThis: (it does not need to be updated)
http://www.bleepingcomputer.com/forums/topict309.html

Please DO NOT post your log to this newsgroup. It is important that you go
to one of the HiJackThis Support Forums below and allow the experts there
to analyze it for youPlease DO NOT post your log to this newsgroup. It is
important that you go to one of the HiJackThis Support Forums below and
allow the experts there to analyze it for you.::
AumHa HiJackThis Forum
http://forum.aumha.org/viewforum.php?f=30
or Bleeping Computer Forum
http://www.bleepingcomputer.com/forums/forum22.html
to allow the experts there to evaluate your log and advise you of any
necessary steps to clean your system.
(Note: You will have to Register before posting on these Forums. Please
follow all posting instructions carefully to avoid having your log deleted
or ignored.)

Also, please post a link to the forum where you post your HJT log back to
this thread so that we can follow your progress there.

CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.

You should also get a copy of WINSOCKXPFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
and
WinsockXP Fix- WinXP
http://www.spychecker.com/program/winsockxpfix.html
with instructions, at
http://www.iup.edu/house/resnet/winfix.shtm
also... From LavaSoft- all versions of Windows-
http://digital-solutions.co.uk/lavasoft/whndnfix.zip
(NOTE: It is reported that in XP SP2, the command netsh winsock reset
will fix this problem without the need for these programs.)
or Winsock Fix Utility
http://www.dfwonline.net/files/WinsockFix.zip

How to Restart in Safe Mode
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

How to Show Hidden Files
http://snipurl.com/6rl8

Hope this helps

Jan
MS MVP - Windows (IE/OE)
Smiles are meant to be shared,
that's why they're so contagious.

All information provided "As Is"
Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Tahir]

Wow, thanks Jan. I'll try and digest this info and work my way through
it.

Tahir.

 

[Tahir]

Well, I have now tried everything upto HiJackThis and have posted my
logs in http://www.bleepingcomputer.com/forums/IE6_Craches-t15849.html.

Tahir.

 

[Jon Kennedy]

Went to that site and you seemed to have confused things by posting a log
from a computer that does not have the same problem you do - and the expert
there analyzed *that* one, instead of yours. I'm not a HJT log expert, but
one line really stands out to me on your log:

O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) -
Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f
"%ProgramFiles%\WinPcap\rpcapd.ini (file missing)

That's a packet sniffer!? http://winpcap.polito.it/docs/man/html/main.html
Unless this computer is on a business-type network, where a sysadmin would
want to monitor your computer, I'd be suspicious.

I'd try again to post your output log to the forum here for analysis and
feedback by the
parasite experts:
http://www.spywareinfo.com/forums/
Or one of the other HijackThis Logs forums listed here:
http://www.spywareinfo.com/~merijn/forums.html

 

[Tahir]

Jon, sorry if I have confused things.

The reality is that both logs are from the same computer, one run as a
user who does not have the IE problem and the other run as the user
with the problem. I thought it would be helpful to have both as a
compare might show something.

One of the Admin's has just asked me to try something which I am going
to do as soon as I get home tonight.

Tahir.