Internet Explorer has encountered a problem and needs to close

[Richard Hochhalter]

This message appears repeatedly even after re-formatting and re-installing
Win98se three times and applying all security patches and updates from
Windows Update. Several of the posts on this site suggest Ad-Aware and
SpyBot to fix the problem. These really don't apply since it is a new
install but I tried them anyway. I also installed, updated, and ran Norton
Antivirus 2003. Another post suggests a new video driver - I have done that
also.



The module name that I get is mshtml.dll. The PC is an older system with
an AMD K6-2 500 CPU and an SIS 530 chipset on the motherboard.



Anyone have any other suggestions?

 

[Sandi - Microsoft MVP]

Is there a details button or hyperlink in the error window? If so, use it
and provide more information about the crash.. otherwise...

http://inetexplorer.mvps.org/answers_10.htm#close

--
Hyperlinks are used to ensure advice remains current
Do NOT send me an email. I will NOT see it (thank the spammers and viruses)
_______________________________________
Sandi - Microsoft MVP since 1999 (IE/OE)
http://inetexplorer.mvps.org/

 

[H Leboeuf]

Look for your error message on this page.
http://www.colba.net/~hlebo49/messages.htm

 

[Guest]

I had the same problem and after nights of research here is how I fixed the problem. I am by no means knowledgeable about computers so you can copy what I did at your own risk, but it worked for me. I am running Windows 98 and the version of the dll file msvcrt was out of date. I downloaded a new one from this site…the file called msvcrt.dll:
http://www.dll-files.com/dllindex/index.shtml
I could not move the old msvcrt.dll file from the windows\system file while Windows was running. Therefore, I restarted my computer and held down the control key to avoid starting windows and instead got the ms-dos prompt. I moved my old msvcrt.dll file out of the C:\windows\system directory to someplace safe so I could put it back if things went wrong. I then moved the new msvcrt.dll file into the windows system file. Maybe there is an easier way to accomplish this, but it obviously eluded me. In case your ms-dos is rusty, the commands I used from the c prompt were
move c:\windows\system\msvcrt.dll c:\downloa
move c:\unzipped\msvcrt\msvcrt.dll c:\windows\syste
I can surf again
FYI: the msvcrt.dll file I had was Version 6.10.8293.0 and the Version I downloaded and installed was 6.00.8397.0.
Hope this info helps and good luck