From Stephen Hui [MSFT]
<begin quoted>
We've determined that the majority of the issues people are having with
MS06-015 / KB908531 are due to a bad interaction between the security
update
and a software component included with various HP hardware devices,
including but not limited to printers, scanners, and cameras.
Here are two fixes which should fix problems caused by the interaction
with
the HP software:
------------------------------
Option 1 - Modify the registry
- (If you have multiple user accounts set up) Log onto the computer
using an
account with Administrator privileges
- Click the Start button, then click Run and type "regedit" at the
prompt,
without the quotes; this will start Registry Editor
- Locate the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached key in Registry Editor
- Right click on the key and select New / DWORD Value
- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401", without the quotes
- Right click the value, select Modify, and type "1" into the Value Data
field
- Close Registry Editor
------------------------------
Option 2 - Kill the HP process
- Wait until Internet Explorer, Windows Explorer, or whichever component
is
encountering problems is in an unresponsive state
- Click the Start button, then select Run and type "taskmgr" at the
prompt,
without the quotes; this will start Task Manager
- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,
then
right click on them and select End Process
(Note: Option 2 this may disable some HP device-specific functionality
until
you restart your computer.)
If your computer is not currently unresponsive, you should only have to
do
Option 1 or Option 2, not both. If your computer is currently
unresponsive,
you should be fixed by doing Option 2.
I'm very sorry about the inconvenience this has caused you all;
hopefully
this will get things back on track. Please note that MS06-015 fixes a
critical security vulnerability, so it's very important that you
reinstall
it as soon as possible if you've uninstalled it. Please also keep in
mind
that disabling Auto Update will leave your computer unprotected even
after
we release security updates. I understand that this experience has been
very frustrating for many of you, but I really must still strongly
recommend
that you leave Auto Update enabled for your own safety.
<end quoted>
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