Internet Explorer 6 will not open

[Scott]

I was using internet explorer 3 days ago and did not have
any problems opening it up to get on internet. Now
whenever I try to open it up I receive an error message
and it then wants me to send it to microsoft. Basically
I cannot get onto internet using explorer. It is the
only browser I have on that computer. does anyone know
if there have been issues like this recently and what to
do to fix it.

 

[Frank Saunders, MS-MVP]

First eliminate any scumware.
See
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Note that AdAware and SpyBot S & D will each catch some things the other
won't. Also, each needs to be updated before every use, even when just
downloaded. There's also a lot more to do than just those two programs.
CWShredder is also available here:
http://www.kellys-korner-xp.com/regs_edits/cwshredder.zip
**Post your HijackThis log to
http://forums.spywareinfo.com/ or the Spyware forum at
http://forum.aumha.org/ for expert analysis, not here.**
Alternative download pages for Ad-Aware, Spybot, HijackThis and CWShredder
may be found on this page:
http://aumha.org/a/parasite.htm.
If trying everything at that site does not fix the problem please post back
in the same thread.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[DaveM]

-----Original Message-----
I was using internet explorer 3 days ago and did not have
any problems opening it up to get on internet. Now
whenever I try to open it up I receive an error message
and it then wants me to send it to microsoft. Basically
I cannot get onto internet using explorer. It is the
only browser I have on that computer. does anyone know
if there have been issues like this recently and what to
do to fix it.
.
I just got the same problem yesterday. If you drag the

error message to the side you can still use Exployer for a
while, but it will hang up.

 

[Don Varnau]

Dave,
This is a parasite/malware problem.
Start with CWShredder 1.51 from http://www.zerosrealm.com/downloads.php

Then if necessary download, *update* and run Ad-aware and/or Spybot.
See: Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Also note security tips on that page.

Don
--
MVP IE/OE
Please reply to the newsgroup so that others may participate.

-----Original Message-----
I was using internet explorer 3 days ago and did not have
any problems opening it up to get on internet. Now
whenever I try to open it up I receive an error message
and it then wants me to send it to microsoft.

[snip]

I just got the same problem yesterday. If you drag the
error message to the side you can still use Exployer for a
while, but it will hang up.

 

[Mike Burgess]

Scott,
The first step to resolve your problem:
How to Disable Third-Party Tool Bands and Browser Helper Objects
http://support.microsoft.com/?kbid=298931

If this allows IE to start, see:
Dealing with Unwanted Malware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Don't forget to re-enable the BHO option (if used)
[more info]
http://support.microsoft.com/?kbid=831432 (XP)
http://support.microsoft.com/?kbid=276393
http://support.microsoft.com/?kbid=826718
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 03-02-04]
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