Internet Email properties window doesn't open under OL2000

[Guest]

I have Outlook 2000 running under Windows XP Pro SP2. I have one email
account setup and need to set up another. When I click on tools, services, I
get the services window with "Internet Email" showing in the window. I then
select this and click on properties and nothing happens. Properties works for
the address book service.

The same happens via other methods of trying to set up email accounts. I
have tried rebooting, running detect and repair, also re-install via the CD.
Nothing works so far.

Does anyone have any ideas? Perhaps a file is missing...

 

[Guest]

Are you connecting to Exchange server? If not, is there a particular reason
you are running OL2000 in Corporate/Workgroup mode instead if Internet Mail
Only mode? IMO mode might make things easier on you.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Thanks for the reply,

I am not connected to an Exchange server, I just use normal Internet email
but the reason I have it set this way is that Microsoft Desktop search
requires it to index Outlook. I have already tried switching back to "normal"
mode and the same issue happens, clicking "Accounts" under the Tools menu
does nothing! Other menu items work fine.

Leon Gross

 

[Guest]

Well, since you're in Corporate/Workgroup mode, you have a profile that can
be deleted and recreated...you might try that (through Control Panel | Mail).
In the meantime I'll try to see what else I can find out.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Hi Jocelyn,

I had considered doing that but am worried I wont be able to get any email
at all then! I have just uninstalled Office 2000 and re-installed and applied
all the updates. Still doesn't work. I have now set it as Internet mail only,
so the Tools menu shows "Accounts" but this still doesn't work either.

Interestingly, I tried Outlook Express and guess what?! The same thing
there, it wont do anything when I select create a new account!!! I tried
rebooting without any antivirus / firewall etc in case that was blocking it,
but still no go. I really am at a loss..

Thanks for your help so far!

 

[Guest]

Thanks for the additional info -- I'll add it to my case file ;-) Will post
back if I have an answer for you.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***

 

[Guest]

Dear Jocelyn,

Many thanks for your help but I have fixed the problem now. The fact that
the problem was happening in Outlook Express got me thinking, so I
uninstalled OE, rebooted then re-installed OE again. Then the email account
settings worked in both Outlook 2000 and Outlook Express.

Best wishes,
Leon

 

[Guest]

Glad to hear you got it working. Thanks for posting back.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply
only to the newsgroup to preserve the message thread. ***