Internet Dialler won't hang up

[Guest]

Hi

When I connect to the Internet with Internet Explorer, the internet dialler dials up a connection ok but won't hang up when I close down IE. No window pops up saying "Do you want to disconnect...?".

Also, when I right click on the internet connection icon on the status bar (a picture of 2 computers linked together) I cannot get any Status information and cannot Disconnect. When I click Disconnect, I get an error message saying that a hang-up process is in operation but it just seems to lock.

On the Internet Connection settings I have set it to "Disconnect if a connection may no longer be necessary" and also after 3 minutes of inactivity. I have it set to "Dial connection when a connection is not available". I have tried also setting it to "Always dial my connection", but this makes no difference.

I am having to disconnect the phone cable at the moment to disconnect.

Thank you for any help.

William Wintle.

 

[Chuck]

Hi

When I connect to the Internet with Internet Explorer, the internet dialler dials up a connection ok but won't hang up when I close down IE. No window pops up saying "Do you want to disconnect...?".

Also, when I right click on the internet connection icon on the status bar (a picture of 2 computers linked together) I cannot get any Status information and cannot Disconnect. When I click Disconnect, I get an error message saying that a hang-up process is in operation but it just seems to lock.

On the Internet Connection settings I have set it to "Disconnect if a connection may no longer be necessary" and also after 3 minutes of inactivity. I have it set to "Dial connection when a connection is not available". I have tried also setting it to "Always dial my connection", but this makes no difference.

I am having to disconnect the phone cable at the moment to disconnect.

Thank you for any help.

William Wintle.

William,

This could be a dialer hijack.

How current is your virus protection? Try one or more of these free online
virus scans, which should complement your current protection:
<http://www.bitdefender.com/scan/license.php>
<http://www.pandasoftware.com/activescan>
<http://www.ravantivirus.com/scan/>
<http://security.symantec.com/ssc/home.asp>
<http://housecall.trendmicro.com/housecall/start_corp.asp>

Now check for, and learn to defend against, additional problems.

Start by downloading each of the following free tools:
AdAware <http://www.lavasoftusa.com/>
CWShredder <http://www.majorgeeks.com/download4086.html>
CoolWWWSearch.SmartSearch (v1/v2) MiniRemoval
<http://www.majorgeeks.com/download4113.html>
HijackThis <http://www.majorgeeks.com/download.php?det=3155>
LSP-Fix and WinsockLSPFix <http://www.cexx.org/lspfix.htm>
Spybot S&D <http://www.safer-networking.org/index.php?page=download>
Stinger <http://us.mcafee.com/virusInfo/default.asp?id=stinger>

Install and run Stinger.
<http://us.mcafee.com/virusInfo/default.asp?id=stinger>

Create a separate folder for HijackThis, such as C:\HijackThis - copy the
downloaded file there. Spybot S&D has an install routine - run it. The other
downloaded programs can be copied into, and run from, any convenient folder.

Start by closing all Internet Explorer and Outlook windows, and running
CoolWebSearchSmartKillerMiniRemoval, then CWShredder. Have the latter fix all.

Next, run AdAware. First update it ("Check for updates now"), configure for
full scan (<http://www.lavahelp.com/howto/fullscan/>), then scan ("Start" - "Use
custom scanning options" - "Next"). When scanning finishes, select everything,
and hit Next again.

Next, run Spybot S&D. First update it ("Search for updates"), then run a scan
("Check for problems"). Trust Spybot, and delete everything ("Fix Problems")
that is displayed in Red.

Then, run HijackThis ("Scan"). Do NOT make any changes immediately. Save the
HJT Log.
<http://forums.spywareinfo.com/index.php?showtopic=227>

Finally, have your HJT log interpreted by experts at one or more of the
following security forums (and post it, or a link to your forum posts, here):
Aumha: <http://forum.aumha.org/index.php>
Net-Integration: <http://forums.net-integration.net/>
Spyware Info: <http://forums.spywareinfo.com/>
Spyware Warrior: <http://spywarewarrior.com/index.php>
Tom Coyote: <http://forums.tomcoyote.org/>
Wilders Security<http://www.wilderssecurity.com/>

If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.