Connection Problem

[gkdiamond]

I have a few issues with Windows Mail (Vista) connections. If I'm already
connected to the Internet through my
ISP software Windows Mail will connect to my mail servers with no problem
but if I'm not already connected it
will not connect. Internet Explorer and many other programs (even several of
my freeware programs) will
connect to the Internet using my ISP connection when my PC is not already
connected to the internet. I've tried
but can't get Windows Mail to connect through my Internet connection.

I ended-up having to setup a Dial-up connection to connect Windows Mail when
I'm not already connected to
the Internet. It has to be set as the default connection to work but this
causes other problems. For the most part
it works fine but the Dial-up connection can't turn on my SpeedBand (Turbo
mode) because that's embedded in
my ISP software. Also, some programs use the Dial-up connection while others
use the Internet connection(?).

Another problem is if I'm connected to the Internet through my Internet
connection and I have the "Hang up after
sending and receiving" option selected (under Tools>Options...>Connection in
the Dial-up section) for the Dial-up
connection then after Windows Mail checks for new mail it hangs up my
internet connection even though it didn't use
the Dial-up option to connect. So I can't use that option. I want it to
hang-up only when it connects through the Dial-up
connection so that when I'm not connected to the internet it will
periodically connect, check (and receive) mail and then
disconnect each time. It may still eventually disconnect even without the
option selected because under
Tools>Options...>Connection>Change...>Settings>Advanced I have the option to
"Disconnect when connection may no
longer be needed" selected but I'm not really sure when or what it's used
for or under what conditions it disconnects.

I would really like to be able to use only the Internet connection (through
my ISP software) for all Windows
Mail connections and not the Dial-up connection at all then everything would
work correctly.

Can someone point me in the right direction or provide links on how to solve
these issues?

 

[Gary VanderMolen]

It would have been helpful if you had told us who your ISP is.
It is generally not a good idea to use proprietary ISP connection
software; such software is only mandatory for very specialized
connections like satellite Internet.

 

[gkdiamond]

Gary, Thanks for your reply. My ISP is Juno.com. My ISP connection is not
proprietary, it is my Internet connection (dial-up) and as I said many other
of my programs use it to connect to the Internet. It is the default Internet
Explorer connection which is why it doesn't make sense that when I set
Windows Mail to use the default connection I still have to give it a phone
number. Then I get the Error message below:

Error Connecting to Juno

Verifying user name and password...

Error 691: The connection was denied because the username and/or password
you specified in invalid. This could be caused by the following conditions:
Your username and/or password was mis-typed. The specified username does not
exist on the server. Your password has expired. The administrator has not
given you access to connect remotely. The selected authentication protocol
is not permitted on the remote server.

My username and password are correct and work just fine with Windows Mail
for my incoming and outgoing email servers when I am already connected to
the Internet. If I go to Tools>Options...>Connection and click on the
Change... button and then the Settings button and add my User name and
Password under Dial-up settings it still does not work and when I go back my
password is never saved and my username eventually disappears also. In that
same window under Automatic configuration there is an option for Use
automatic configuration script. If I enable it then it wants an Address.
Anyone know what the Address is referring too?

I am going to try using the proxy server options in the same window and see
if that makes any difference.

It would have been helpful if you had told us who your ISP is.
It is generally not a good idea to use proprietary ISP connection
software; such software is only mandatory for very specialized
connections like satellite Internet.

 

[Gary VanderMolen]

Go to Tools, Accounts, select your mail account, Properties, Connection.
What does it show for connection? You should leave that box unselected,
in which case WM will use whatever connection IE uses.

It's been some 10 years since I worked with a dial-up connection, so I
can't be much help with that.

 

[gkdiamond]

It shows my Internet connection but it will not use it if I'm not already
connected whether the box is checked or not.

Go to Tools, Accounts, select your mail account, Properties, Connection.
What does it show for connection? You should leave that box unselected,
in which case WM will use whatever connection IE uses.

It's been some 10 years since I worked with a dial-up connection, so I
can't be much help with that.

 

[Gary VanderMolen]

Sorry, I'm fresh out of ideas.

 

[mac]

It shows my Internet connection but it will not use it if I'm not already
connected whether the box is checked or not.

Let me get this clear, do you have two dial up accounts set up?

If so, is the box checked to "ask before switching dial up connections", on
the tools>options>connections tab?

Do you have Broadband or not?

 

[gkdiamond]

No I do not have Broadband. Yes I have two dial-up accounts set up, one was
set up by my ISPs software and the other one I set up because, as I noted
above, it's the only way I can get WM to connect when my computer is not
already connected to the internet.

I have tried everything and it just will not recognize my ISP connection but
IE and many other programs have no problem connecting with my ISP
connection.

I have tried both ways with the "ask before switching dial up connections"
boxed checked and unchecked and it doesn't make a difference. Currently I
have the box checked and my ISP connection set as the default connection to
use and this is the error message I get:

The host 'pop.juno.com' could not be found. Please verify that you have
entered the server name correctly.
Account: 'Juno Mail', Server: 'pop.juno.com', Protocol: POP3, Port: 110,
Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

I do not know what the Socket Error number and Error Number mean but my
'Juno Mail' account and POP3 Server "pop.juno.com' and Port: 110 work just
fine if I am already connected to the Internet through my default ISP
connection just as it is right now.

Any ideas??? Thanks

 

[gkdiamond]

If I set the ISP connection as the default and try to send/receive a box
titled "Dial-up Connection" pops up and shows the "Connect to:" option as my
ISP connection but it always tries to dial the number 2222 and of course
errors out. This number must be embedded somewhere because even when I
select the option to make another number permanent the 2222 number
eventually comes back(?). If I change the telephone number to the correct
number it will then dial and connect but then I get ERROR 691 (see error
message in my first reply to Gary VanderMolen) because it says the
username/password is incorrect. This is the same username and password that
work fine for my Windows Mail ISP account so that doesn't make sense to me.
Even if I go to
Tools>Options...>Connection and click on the Change... button and then the
Settings button and add my Username and Password under Dial-up settings it
still does not work.

Even it it did work that way it still would be no different than using the
dial-up connection that I set up. Internet Explorer and many more of my
software programs invoke my ISP software to connect to the Internet and the
ISP connection box with its' logos and buttons pops up, not a dial-up
window, so it seems that Windows Mail just doesn't know how to call my ISP
software like the other programs do.???

 

[gkdiamond]

Hi Gary, I just sent a reply before I saw your message and I concluded
something similar. I used the ISP default connection that uses "ISP
software". I have WM set up to use the dial-up connection whenever the
computer is not connected to the Internet. That looks like the only way it's
going to work.

Thanks

To me, the key to this issue is that you used ISP software to setup
the initial dialup connection. For some reason, Windows Mail is not
compatible with that ISP software. I would uninstall the ISP software
and just use a manually installed dialup connection.
That said, if there is any reason to believe that the current mail
account in Windows Mail is corrupted, delete it, restart Windows Mail,
then recreate that mail account.

 

[mac]

Sorry Steve, I misunderstood you question. I do not have two accounts set
up. I only have one account set up which uses my default ISP connection
(dial-up) that most everything else on my PC uses to connect to the
Internet. I do have two dial-up connections though. Under
Tools>Options...>Connections>Change... there was the default connection
(my ISP) but it would not connect WM to my mail servers if I was not
already connected to the Internet so I had to add a second dial-up
connection using the same phone number that my ISP connection uses and set
it as the default connection to get WM to connect to my mail servers. So
if I am already connected to the Internet and WM sends or receives mail it
uses the ISP connection; if I am not already connected then when it sends
or receives mail it dials and connects using the dial-up connection. It
works this way but there are a few quirks as I said in my very first
message. I'm just not understanding why WM will not always use my ISP
connection like everything else does and why I have to use a second
dial-up connections to make it work. The second dial-up connection is
really no different than the ISP connection. It should be very simple - if
the computer is not already connected then connect using the ISP
connection but it will not.

If I was to remove the "ISP" account and add a "Dial-up" account (or keep
both and set the dial-up accounts to the default) I don't see how that
would be any different than what I have now? It would still need to use
the dial-up connections to connect when the computer is not already
connected to the Internet.

I'm not sure what AV software you are referring to but I do not believe
that my mail account is corrupted.

The best thing to do imho, is to start all over again!

Remove all dial up connections and rebuild only one using the phone number
supplied by your ISP, then there is no confusion as to which connection any
application has to use.

AV = AntiVirus software, most of the common AV applications eventually cause
problems for Windows Mail, Norton, McAfee being the most problematic.

 

[lol]

Campbell

 

[JOSUE]

(e-mail address removed)

 

[Phillips]

I got the connection problem described here. I tried about 10 of your
suggested solutions. Only one of them works: open a new account in Windows
Mail, make sure it is working, and then delete the old account. Fast, easy.

 

[W.H.M.]

When I go to windows mail a dial box comes up and I do not have a dial up
account. When I click the box off it will not auto connect .I can not send or
recieve mail

 

[mac]

When I go to windows mail a dial box comes up and I do not have a dial up
account. When I click the box off it will not auto connect .I can not send
or
recieve mail

Tools>accounts>select your account>properties>connections tab>Ensure that
"always connect using" is not selected.

In Internet Explorer>tools>internet options>connections>Ensure that "never
dial a connection" is selected.

By the way you quoted all the info that you needed to sort your problem,
even though you hijacked an old thread.

Why did you do that?