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while back
Microsoft Knowledge Base Article - 320558
Dial-up Modem or PPPoE Option in New Connection Wizard Is Unavailable
Applies
<
http://support.microsoft.com/default.aspx?scid=kb;en-us;320558#appliesto>
To
This article was previously published under Q320558
IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge
Base:
256986 <
http://support.microsoft.com/default.aspx?scid=kb;EN-US;256986>
Description of the Microsoft Windows Registry
SYMPTOMS
If you use the New Connection Wizard to create a new dial-up modem or PPP
over Ethernet (PPPoE) connection you may experience one or both of the
following behaviors:
* The Connect using a dial-up modem option in the New Connection
Wizard is unavailable (appears dimmed).
* The Connect using a broadband connection that requires a user name
and password option in the New Connection Wizard is unavailable.
As a result, you cannot create a dial-up modem connection or PPPoE
connection to the Internet.
CAUSE
This behavior may occur if both of the following conditions are true:
* You upgrade your computer to Microsoft Windows XP from Microsoft
Windows 98 Second Edition or Microsoft Windows 98.
* One or both of the following entries in the Windows registry are
damaged or contain incorrect settings:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards\
NextID
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony
For additional information about other causes for this problem, click the
following article number to view the article in the Microsoft Knowledge
Base:
329441 <
http://support.microsoft.com/default.aspx?scid=kb;EN-US;329441> You
Cannot Create a Network Connection After You Restore Windows XP
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
To resolve this issue, use the following methods in the order they are
presented.
Method 1
Delete the NextID value in the registry, and then restart the computer. To
do this, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony\Cards
4. In the right pane of the Registry Editor window, click NextID.
5. On the Edit menu, click Delete.
6. When you are prompted to confirm the deletion, click Yes.
7. On the File menu, click Exit to quit Registry Editor.
8. Start the New Connection Wizard, and then create a new dial-up modem
connection or PPPoE connection.
If the issue is resolved and you can create a new dial-up modem connection
or PPPoE connection, do not follow the remaining steps in this article.
If the issue is not resolved, continue to Method 2.
Method 2
Delete the Telephony key in the Windows registry, and then do an in-place
upgrade of Windows XP. To do this, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate and click the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Telephony
4. On the Edit menu, click Delete.
5. When you are prompted to confirm the deletion, click Yes.
6. On the File menu, click Exit to quit Registry Editor.
7. Do an in-place upgrade of Windows XP.
REFERENCES
For additional information about how to perform an in-place upgrade of
Windows XP, click the article number below to view the article in the
Microsoft Knowledge Base:
315341 <
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341> How
to Perform an In-Place Upgrade (Reinstallation) of Windows XP
For additional information about how to create a dial-up modem connection in
Windows XP, click the article number below to view the article in the
Microsoft Knowledge Base:
305549 <
http://support.microsoft.com/default.aspx?scid=kb;EN-US;305549> HOW
TO: Configure a Connection to the Internet in Windows XP Professional
310410 <
http://support.microsoft.com/default.aspx?scid=kb;EN-US;310410> HOW
TO: Configure and Use Dial-Up Connections in Windows XP
For additional information about how to create a PPPoE connection in Windows
XP, click the article number below to view the article in the Microsoft
Knowledge Base:
283070 <
http://support.microsoft.com/default.aspx?scid=kb;EN-US;283070> HOW
TO: Create a PPPoE Connection in Windows XP
