Internal error

[Danny Payer]

I was trying to tweak some settings and disable a service or 2. I think it
was either Remote Connections or Terminal Services. As I disabled the
service my computer locked up. Since then several services won't start -
DNS, DHCP. Basically anything to do with accessing the Internet. My provider
had never heard of the kind of error I received when I typed IPCONFIG.
"An internal error occurred: The request is not supported.
Please contact Microsoft Product Support Services for further help.
Additional info: Unable to query host name."

Now, what the heck do I do?

Regards,
dan

 

[Guest]

There are several options in getting your computer back to operational status.

First of all it's good to turn off un-necessary services.Your on the right
track. There are many benefits to turning off these default services off.
Benefits are lowering memory usage, your pc will start way wuicker and it
helps tighten security by closing some ports like microsoft-ds, dcom and
epmap are just some examples on how it's a good practise to turn off some
services.

The one service never to turn off is Remote Procedure Call (RPC). This is
the back bone of the Operating System services. Just about every service
depends on this service.If this is ever turned off your PC will slow down and
every service will be messed up.

First thing I would try is to turn those services back on. Then reboot your
machine.
If that didnt work then...

Dhcp will not start. Go to control panel> adminastrative tools> computer
management> select ...device manager..then right mouse button on device
manager....view>show hidden devices

Scroll down to see if Netbios over TCP/IP is enabled..double click it and
also look under the driver tab to see if the start up type is set to demand
and not disabled.
DHCP relies on TCP/IP netbios. Also look at AFD in the same column under the
Non-Plug and Play drivers. This is another dependant of DHCP.

The DNS Client service, does your DSL connection absouletly depend on this
service? If not then disable not unless you prefer to cache DNS on your
machine. Most likely your ISP DNS server has a larger cache and is quicker.
There has been serveral discussions on whether to run clent side or not. It
has it benefits and quirks.

If you did turn off Terminal services the only dependant is Fast User
Switching. You can disable Fast user switching as well.

The top listed item to get working again is DHCP. If the above solution for
DCHP does'nt work. I have more suggestions.

Just reply to post and let us know if the solution got DHCP working again >?

To help with services Here is a list of what I have for services that are
customized. This may help you to customize your services. Thou it may be best
to disable the services a bunch at a time then reboot. Then after reboot make
sure everything is fine then continue disabling more services. Before
starting take notice by pressing alt,ctrl and delete under performance tab
take note of PF Usage and Available Physical Memory. These will improve by
far after alot of services are turned off. Your OS loading time will improve
as well.
Hope this helps

Name Startup Type
Alerter Disabled
Application Layer Gateway Service Disabled
Application Management Disabled
Automatic Updates Disabled
Background Intelligent Transfer Service Disabled
ClipBook Disabled
COM+ Event System Disabled
COM+ System Application Disabled
Computer Browser Disabled
Cryptographic Services Manual
DCOM Server Process Launcher Automatic
DHCP Client Automatic
Distributed Link Tracking Client Disabled
Distributed Transaction Coordinator Disabled
DNS Client Disabled
Error Reporting Service Disabled
Event Log Automatic
Fast User Switching Compatibility Disabled
Help and Support Disabled
HTTP SSL Disabled
Human Interface Device Access Disabled
IMAPI CD-Burning COM Service Disabled
Indexing Service Disabled
IPSEC Services Disabled
Logical Disk Manager Disabled
Logical Disk Manager Administrative Service Disabled
Messenger Disabled
MS Software Shadow Copy Provider Disabled
Net Logon Manual
NetMeeting Remote Desktop Sharing Disabled
Network Connections Automatic
Network DDE Disabled
Network DDE DSDM Disabled
Network Location Awareness (NLA) Disabled
Network Provisioning Service Disabled
NT LM Security Support Provider Manual
Performance Logs and Alerts Disabled
Plug and Play Automatic
Portable Media Serial Number Service Disabled
Print Spooler Disabled
Protected Storage Manual
QoS RSVP Disabled
Remote Access Auto Connection Manager Disabled
Remote Access Connection Manager Disabled
Remote Desktop Help Session Manager Disabled
Remote Procedure Call (RPC) Automatic
Remote Procedure Call (RPC) Locator Manual
Remote Registry Disabled
Removable Storage Disabled
Routing and Remote Access Disabled
Secondary Logon Disabled
Security Accounts Manager Disabled
Security Center Manual
Shell Hardware Detection Automatic
Smart Card Disabled
SSDP Discovery Service Disabled
System Event Notification Disabled
System Restore Service Automatic
Task Scheduler Disabled
TCP/IP NetBIOS Helper Disabled
Telephony Disabled
Telnet Disabled
Terminal Services Disabled
Themes Automatic
Uninterruptible Power Supply Disabled
Universal Plug and Play Device Host Disabled
Volume Shadow Copy Disabled
WebClient Disabled
Windows Audio Automatic
Windows Image Acquisition (WIA) Disabled
Windows Installer Disabled
Windows Management Instrumentation Automatic
Windows Management Instrumentation Driver Extensions Disabled
Windows Service Pack Installer update service Disabled
Windows Time Disabled
Windows User Mode Driver Framework Disabled
Wireless Zero Configuration Disabled
WMI Performance Adapter Disabled
Workstation Disabled

 

[Guest]

When turning these services off Automatic Updates, Background Intelligent
Transfer Service & Event Log. Keep in mind that when you go to the windows
update site you must re-enable these services so you can update your windows
box.
Usually accessed by your I.E browser pull down menu ..tools>window update

Same as logical disk manager. By turning this one off, you will not be able
to access admin. tools> comp management> ...disk management.

A small inconvience it's really how often do you use these features.

 

[Richard G. Harper]

Event Log is not a service I would advise turning off for any reason. You
don't need it until you need it (troubleshooting, finding out why things are
happening that you don't understand) and by then it's too late.

BITS is self-starting, when not in use it's shut down, so disabling it is of
no use whatsoever.

Turning off Automatic Updates is a poor decision. Period.

Turning off Logical Disk Manager will likely cause any USB storage devices
not to work when inserted into the system.

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* PLEASE post all messages and replies in the newsgroups
* for the benefit of all. Private mail is usually not replied to.
* My website, such as it is ... http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

 

[Guest]

That's what tweaking your OS is all about. Everyone has a the option of
turning off services. To customize their OS. There are many permutations to
tweaking the services.

Bits I have always had it turned off and never had any problems.

Automatic Updates , I have no use for the OS accessing the net by its self
and downloading updates. I do it manually and when I need to update windows I
do it the non lazy way. I re-enable the 2 services bits and Auto Update. And
visit the windows update site.

I have USB and tis working fine.

Perhaps I shouldn't have posted showing the different services that could be
turned off.

This feature is for the advanced users who know the OS well. Folks please
know that depending on your skill level turning off services does help secure
and improves OS performance. The improtant thing is to know what and if it
will impeed any part of the OS and any software installed. There are many
websites that will help you with tweaking the services for XP.

Everyone starts off with the same skill level it's a matter of to build on
that knowledge and learn the risks of running on the default configuration
for the windows OS.

"To know thy truth is knowledge"

 

[Guest]

Well, I learned a lesson AGAIN! If it ain't broke leave well enough alone.
I had my computer running pretty well but couldn't leave well enough alone
and I think that's how I got into this jam.

Finally, after 4 system recoveries with the CD and numerous hours spent
looking at services I'm finally running again. I had to go with
re-installing XP because eventually RPC went down and while I could boot
things were pretty unstable. At one point nothing showed up in services.msc,
installs would hang, and when I typed ipconfig I got back "Windows IP
configuration."

I meant to try suggestions but I was using my neighbors computer and I
copied everything to a floppy. When I got home my computer wouldn't even read
it. Just hung.

Part of my problem was trying to use the Ethernet card that came with my 3
year old computer. For some reason it didn't want to talk to the DSL modem
even though the modem worked fine with USB. So when I got all my services
back I pulled the Ethernet and plugged the USB back in ... VIOLA! Back in
Internet land.

I'll keep tweaking but for now I'm taking a break. Except for that one
service... What was it, ONSIO? What is that anyway?

Thanks for the support. I really appreciate having this place to come to.

Regards,
danny

 

[Guest]

Were you able to fix the DHCP service before your computer went boinkers ?

...and what caused the major trouble for your computer ?

 

[Guest]

Yes, I was able to fix DHCP but after things went boinkers. I'm not sure
exactly what I did that fixed it. I did 3 re-installs of WinXP eventually.
But it was the 2 or 3 times when I used that DOS prompt during recovery to
list services and enable/disable that I think fixed the problem.

The whole problem started when I got too greedy after making several tweaks.
Instead of being in services.msc I was in device manager. I went to disable
terminal services (I think). As soon as I hit disable, my computer locked up
and it was 3 days of paying for that mistake. I know better but now I know
why people told to only use the applet and nothing else.

danny

 

[Guest]

Good to hear you recovered from your computer hiccup. For sure it's a good
learning experience. I have done things like that a few times. The worst
oopsie I have done is by turning off RPC. A big oopsie.

In the device manager when you view the hidden objects devices. This is
another place where you can turn off some drivers. So you are in the right
place as well as the services.

Just be careful which ones you turn off. Your best bet in this area is to
look at the name of a driver. Then for example if it was Remote Access IP ARP
Driver and your not familiar with this. Do a search in yahoo,google..etc and
or the microsoft web site. To gather more info what this driver does and it
is a crucial part of the OS. You can also do a search for websites that show
you how to tweak the services.

An example of disabling a driver would be disabling the well known Netbios
TCP/IP protecting ports 137,138 & 139. If your not sharing files on your
computer in a network.The simple way to turn this one off is to go to your
lan connections tcp/ip settings then under advanced tcp/ip under the Wins tab
you select disable netbios over tcp/ip. Thats all fine and dandy easily done.

From there you can go one step further to actually shut off its driver
permantely until u actually need it. By doing the step below is if you have a
static IP or you don't mind setting up your ip address, gateway,dns servers
addresses in the tcp/ip settings. If you have a dynamic ip you can still use
this method, The only thing is if you enter your current ip and other
settings it will work until your ip lease wants to renew. Depending on you
ISP they designate you an IP for usually for 3 days. My ISP usually doesnt
renew for a couple of weeks. To see your IP lease in the command prompt type
ipconfig /all ... scroll down and this will tell you what the IP release day
and when it will be renewed.

Before you disable anything go to your command prompt. and type ipconfig
/all ,,,so you can gather all info..current ip gateway. dns
server..etc.Then go to tcp/ip settings and configure ip settings,
subnet,gateway,dns servers with the settings from ipconfig /all.

Then when you have setup your tcp/ip settings manully continue to disable
the driver.

By disabling netbios driver you can also disable dhcp in services since dhcp
depends on netbios driver.

.... well since you have set up all tcp/ip settings mannually...then

admin. tools>comp. management>device manager..right click show hidden
devices.> scroll down to Netbios over Tcp/IP
- select properties or double click
-look under driver tab, is Status still running? and Start Up Type is it
demand ..set to disabled
-then click ok
-right click on netbios tcp/ip and select disable
-reboot computer
-after reboot disable and stop dchp in services since you have assigned
settings manually

When you lose connectivity Easliy fixed when you lose connectivity its
because your ip lease wants to renew. all you do is re-enable netbios tcp/ip
driver in device manager and re-enable dhcp. DHCP will not start until you
enable netbios tcp/ip driver and reboot your computer. Then start DHCP in
services. Then you will be able to receive a new IP # from your ISP.

This is a good method to further secure your computer. When your up to
tweaking some more this and many more tweaks to take a look at

To see a what ports are open for your computer visit ...

.... www.grc.com

scroll to sheilds up and follow each screen when finally on test page choose
what functions you would like tested on your computer.

This scan shows you a graphical representation on whether or not ports are
open,closed or stealthed on your computer. Stealthed reports is what you
would like to achieve.

Enjoy ...and have a good one!