Interfce with VOIP phones

[Jeremy Chapman]

Our company uses VOIP phones. In our configuration, the computers ethernet
cable runs into the phone, then from the phone into the the network router.
I am looking for ways to interface with the VOIP phone programatically to
log calls coming in, automate dialing etc. Are there libraries for this, or
is it specific to each manufactures phone? Any tips to help me get started
would be great. Thanks

 

[Dave]

Typically this is done through the use of TAPI. To do this you need to
program to the TAPI interface guide provided by the manufacturer of the
phone system.

 

[David Cartwright]

Our company uses VOIP phones. In our configuration, the computers
ethernet cable runs into the phone, then from the phone into the the
network router. I am looking for ways to interface with the VOIP phone
programatically to log calls coming in, automate dialing etc. Are there
libraries for this, or is it specific to each manufactures phone? Any
tips to help me get started would be great. Thanks

Many manufacturers provide a TAPI interface which you can hook into fairly
simply. Others have their own way of doing it. For example, I work almost
predominantly with Inter-Tel phone systems, and they have a peachy CTI
interface called OAI, which simply presents each phone system event as a
(often complicated, but manageable) single line of text on either a serial
or TCP connection. You can fling commands back at it in the same way.

D.