IntelliType, IntelliPoint software won't install or uninstall

[Guest]

I have a customer that upgraded from XP Home to Vista Home Premium. He did
not uninstall the intellitype 2.2 or Intellipoint 4.1 software first. Now
when I try to uninstall either using add remove programs I get the error
"This version of IntelliPoint (or IntelliType) software preceded the release
of the operating system you are running....." and the uninstall fails. I
have followed all the procedures in KB 927395 with no help. In addition if I
try to install the new version over top I get the error "Microsoft
IntelliPoint 6.1 Setup. Setup cannot continue because eitherthere is
insufficient free hard disk space or an unexpected error has occurred.
Please free the necessary disk space, and run Setup again. For system
requirements, refer to the product packaging." There is no shortage of disk
space on this machine.

 

[dean-dean]

You could try this:

Download and install the Windows Installer CleanUp Utility, found here:

http://support.microsoft.com/kb/290301

In Device Manager, for the mouse and keyboard, "Upgrade" the devices to the
generic Microsoft drivers, if they aren't the current drivers already (i.e.,
gas the Intelli* stuff). Run Windows Install Clean Up (a shortcut should be
in the Start Menu). Highlight all references to IntelliPoint and
IntelliType (only!), and click on Remove. Then manually delete the folders
for IntelliPoint and IntelliType in Program Files (if I recall correctly,
IntelliPoint alone had two folders, one for Setup stuff, and the other the
actual program files, both directly under Program Files. I'm not sure about
IntelliType.)

Now try to install the new IntelliPoint and IntelliType that is compatible
with Vista.

 

[Michael Walraven]

This may not help but here is what my Vista Home Premium SP1 has for setup.

c:\programs files
does not have a 'keyboard' directory.
does have a Microsoft IntelliPoint and an Microsoft IntelliType Pro
directory.

uninstall program list has
Microsoft IntelliPoint 6.1 and Microsoft IntelliType Pro 6.1 entries.

(Microsoft IntelliMouse PS/2, Microsoft Natural Multimedia keyboard)

I get to the keyboard settings via
Control Panel
Hardware and Sound
Keyboard
Key Settings Tab

Michael