Intellimouse Explorer USB problem

[Jim]

Recently my Intellimouse Explorer started hanging up
(pausing) and I receive a simultaneous audible "ding-
dong" when it happens. It doesn't happen for the first
few minutes the machine is on, however after a few
minutes it starts without warning. I get a "ding-dong"
when it pauses and another when is starts up again.
Sometimes in rapid succession, sometimes not. After a
few of these the mouse shuts down and does not respond at
all. The red light (optical mouse) which indicates the
mouse is on turns off as well. I have tried the
troubleshooting guide, uninstalling and reinstalling the
mouse and updating the new drivers. Nothing has worked,
please help.


Here are the specifics about my comp:

Intel Pentium 4 2.8 Ghz
1GB RAM
RAID 0 (dual 120 GB HD's)
The only other USB device hooked up is a Wacom tablet
which has been hooked up without problem for quite some
time. I have not installed any new software or made
changes to the computer which coincide with the problem
it just seems to have started out of the blue, however, I
did a system restore back a week ago, before the problem
started to no avail. When the Intellimouse goes bad, the
Wacom tablet mouse and pen work.

Thanks in advance.

Jim

 

[Gary Tsang]

Call MS Parts and Replacement and explain the situation to them. They
should be able to help you out

1-800-360-7561 is the number.

 

[Quaoar]

Call MS Parts and Replacement and explain the situation to them. They
should be able to help you out

1-800-360-7561 is the number.

The ding-dong is the connect/disconnect audible. It certainly indicates
a broken cable. There was a particular Intellimouse that has a broken
cable just inside the case at the stress relief. MS had a
repair/replacement program. Check the MS Intellimouse site.

Q