installing WINDOWS DEFENDER - get ANOTHER VERSION OF THIS PROGRAM


G

Guest

Trying to install WINDOWS DEFENDER. I get the message ANOTHER VERSION OF
THIS PROGRAM IS ALREADY INSTALLED.

Microsoft SpyWare was installed, but it without me realising or knowing why,
has ceased to function. The START > PROGRAMS menu selection only gives me
the option to UNINSTALL SPYWARE. I click that and get ARE YOU SURE YOU WANT
TO UNINSTALL THIS PRODUCT? - I anwser YES and get THIS ACTION IS ONLY VALID
FOR PROGRAMS THAT ARE CURRENTLY INSTALLED.

CONTROL PANEL does not show MICROSOFT SPYWARE. Neither does the TOOLS
option of CCLEANER (Crap Cleaner freeware).

I installed Microsoft SpyWare from my original file. All went well. I then
uninstalled without a hitch, and now when I try to install WINDOWS DEFENDER,
I am back to the beginning again.

Running Windows XP SP2 on a 1.8 gHz Pentium 4 with 1 gig of RAM.

I have screen dumps of everything - give me an email address and I'll send
them!

BdH
Canberra
 
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G

Guest

Be sure Windows Installer 3.1 v2 (3.1.4000.2435) is installed
http://support.microsoft.com/kb/893803

Windows Installer cleanup tool: read the info carefully before using:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Right, the MSI cleanup utility sometimes has some side effects and should be
used as a last resort.

I'd recommend re-downloading, and saving to a known location--like the
desktop.
After the download is complete, disable real-time protection by your
antivirus for long enough to do the installation. please disable or turn off
as much other software that always runs as you can--real time antivirus
scanning, any other antispyware software, etc.

For the benefit of the community reading this post, please rate the pºsts.

I hope this post is helpful.

Let us know how it works ºut.

Еиçеl
 
B

Bill Sanderson MVP

I think Engel is on the right track to help you fix this.

In this case, the Windows Installer Cleanup tool that Engel referenced is
the correct tool to use, I believe.

Download it via Engel's link (the KB article)--install it, and run it from
the Start menu.

Look for Microsoft Antispyware in the list of things found, highlight that,
and remove it.

I would then recommend reinstalling Microsoft Antispyware, and then removing
it via add or remove programs.

Be certain to be logged in as an administrator on your machine--and ideally
the same administrator as originally installed Microsoft Antispyware, while
taking these actions.

If you no longer have an installation source for Microsoft Antispyware, it
can be found at www.filehippo.com just search on Microsoft
Antispyware--it'll bring up Windows Defender, but they maintain older
versions. You want .701.

Once Microsoft Antispyware is properly removed, you should be able to
continue with the installation of Windows Defender without further problems,
I believe.
 
G

Guest

Bill Sanderson MVP said:
I think Engel is on the right track to help you fix this.

In this case, the Windows Installer Cleanup tool that Engel referenced is
the correct tool to use, I believe.

Download it via Engel's link (the KB article)--install it, and run it from
the Start menu.

Look for Microsoft Antispyware in the list of things found, highlight that,
and remove it.

I would then recommend reinstalling Microsoft Antispyware, and then removing
it via add or remove programs.

Be certain to be logged in as an administrator on your machine--and ideally
the same administrator as originally installed Microsoft Antispyware, while
taking these actions.

If you no longer have an installation source for Microsoft Antispyware, it
can be found at www.filehippo.com just search on Microsoft
Antispyware--it'll bring up Windows Defender, but they maintain older
versions. You want .701.

Once Microsoft Antispyware is properly removed, you should be able to
continue with the installation of Windows Defender without further problems,
I believe.

Thank you Engel and Bill. My problem has now been fixed.

I downloaded and ran the latest version of Microsoft Installer (because I
did not know where to go to check the version that I already had).

I then tried to re-install WINDOWS DEFENDER (yes, I know that is not what
you told me to do, but I wanted to see which step was the one that cured my
fault). I still had my original probem at this point though.

Then I downloaded WINDOWS INSTALL CLEAN UP, ran it, selected the two lines
showing WINDOWS DEFENDER, and gave them the flick.

I re-tried the WINDOWS DEFENDER installation, and bingo!

Many thanks.
BdH
Canberra
 
B

Bill Sanderson MVP

Barry dal HERBERT said:
Thank you Engel and Bill. My problem has now been fixed.

I downloaded and ran the latest version of Microsoft Installer (because I
did not know where to go to check the version that I already had).

I then tried to re-install WINDOWS DEFENDER (yes, I know that is not what
you told me to do, but I wanted to see which step was the one that cured
my
fault). I still had my original probem at this point though.

Then I downloaded WINDOWS INSTALL CLEAN UP, ran it, selected the two lines
showing WINDOWS DEFENDER, and gave them the flick.

I re-tried the WINDOWS DEFENDER installation, and bingo!

I'm glad you've got Windows Defender in OK--but is it clear that Microsoft
Antispyware is, in fact, gone? If so--that's teriffic and all is well, I
think.
 
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C

cynthiaklas

how do i turn it on manually, it is installed i just need to turn it on the
box open up i type in my password and i get the reading to look under help t
find the answer to turn it on (e-mail address removed)
 
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