Installation Problem with BCM

[Guest]

I have installed the latest versions of Office Btr2 and Outlook BTR2;
However, when I attempt to install Contact Manger BTR2- I get an error
referring me to an error log file.

My programs are the same version.

Any help in pointing me in the right direction would be appreciated.

 

[Leonid S. Knyshov]

I have installed the latest versions of Office Btr2 and Outlook BTR2;
However, when I attempt to install Contact Manger BTR2- I get an error
referring me to an error log file.

My programs are the same version.

Any help in pointing me in the right direction would be appreciated.

Did you uninstall BCM B2 first?

There are many errors, which is the one that you are getting?
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy

 

[Guest]

Did you uninstall BCM B2 first?

There are many errors, which is the one that you are getting?
=====

When I attempt to remove BCM B@ I receive an error.

The intsallation error refers me to an error log file. The last part of the
log file reads as follws:

MSI (s) (50:74) [07:38:42:765]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (50:74) [07:38:42:765]: MainEngineThread is returning 1605
MSI (c) (F8:24) [07:38:42:781]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F8:24) [07:38:42:781]: MainEngineThread is returning 1605
=== Verbose logging stopped: 11/3/2006 7:38:42 ===

==================================

Thanks

Alton

 

[Leonid S. Knyshov]

Did you uninstall BCM B2 first?

There are many errors, which is the one that you are getting?
=====

When I attempt to remove BCM B@ I receive an error.

The intsallation error refers me to an error log file. The last part of
the
log file reads as follws:

MSI (s) (50:74) [07:38:42:765]: Machine policy value 'DisableUserInstalls'
is 0
MSI (s) (50:74) [07:38:42:765]: MainEngineThread is returning 1605
MSI (c) (F8:24) [07:38:42:781]: Decrementing counter to disable shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (F8:24) [07:38:42:781]: MainEngineThread is returning 1605
=== Verbose logging stopped: 11/3/2006 7:38:42 ===

==================================

Thanks

Alton

Unfortunately, that log is not useful.

MSI creates other logs. One way to find them is to click Start -> Search ->
Then you'd set filters to include all files, hidden files, and all folders
in the last 1 day.
Finally you'd click on the "modified" column to sort by it and to bring all
files just-modified to the top.
--
Leonid S. Knyshov, CEO
Crashproof Solutions, LLC - http://www.crashproofsolutions.com
MCP Exchange 2003/Small Business Server 2003
Microsoft Small Business Specialist Partner
See the tips and tricks section on my website for video tutorials on BCM
Send a smile to Microsoft (Office 2007 Beta feedback tool)!
http://tinyurl.com/m4omy