Install Outlook2003 CRM add-in for SBS2003 Exchange

[Bob Kerr]

I have been trying to install the CRM add-in to
Outlook2003 running on an XP Pro desktop w/ Office2003
and connecting to the Exchange2003 server running w/
SBS2003. Outlook2003, Office2003, XP Pro, and the
SBS2003 server are all fully patched and up to date. The
installation keeps failing with:
"The upgrade patch cannot be installed by the Windows
Installer service because the program to be upgraded may
be missing, or the upgrade patch may update a different
version of the program......" Any help would be
appreciated.

Bob Kerr
(e-mail address removed)

 

[Sue Mosher [MVP]]

It might help if you explained what CRM add-in you're trying to install.

 

[~~ The Nightcrawler ~~]

Sue -

I would assume he means Microsoft CRM
http://www.microsoft.com/businesssolutions/Customer Relationship Management/default.mspx

I am facing a similar challenge...

 

[Sue Mosher [MVP]]

I wouldn't assume that at all, given that there are three dozen
Outlook-related CRM tools.

But your particular challenge is? Error messages? Other symptoms?
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Bob Kerr]

I am trying to install the "Business Contact Manager for
Outlook 2003 update: Windows Small Business Server 2003"
found on URL:
http://office.microsoft.com/officeupdate/category.aspx?
CategoryID=CD010798691033&CTT=4&Origin=CD010224941033

Bob

 

[Sue Mosher [MVP]]

So, what happens when you try to install it? Do you already have BCM
installed?