Install failed, uninstalled, still listed in Add/Remove

[Old Geezer]

I have the Microsoft Press book "Windows XP Inside Out." It came with a CD
that (supposedly) allows installation of the book on a computer, which seems
a great idea so I tried to do that. Setup didn't seem to do anything but
place a few folders and small files in my Program Files folder. I tried
Setup again and it said it was UNinstalling the program (no other option
given). Then I read the read-me file more thoroughly and find it says that
default installation is to a network (there is none on that computer), and
to install to the computer itself the BONLINE.INI file in the eBook folder
(which I'd copied to the hard disk as directed) has to be modified by
changing the line "InstallType=Network" to "InstallType=Local." So I did
that, but then the Setup didn't do anything but UNinstall the program, or
said it was doing that.

I see that the book is still listed under Add/Remove Programs. If I try to
uninstall from Add/Remove, it reports successfully uninstalled but in fact
it still shows on the list. Likewise if I try Setup again; it says it is
uninstalling the program but still it remains listed. There are no error
messages. I have manually removed the MSPress folder(s) in which the eBook
was supposed to be installed from the Program Files folder. Still nothing
removes "Microsoft Windows XP Inside Out eBook" from the Add/Remove list.

I really would like to install the book on the computer but am frustrated
and don't know what to do next. Maybe if I could delete it from the
Add/Remove Programs listing and started over, that would work? But how to do
that? I presume the listing is getting its information from the registry.
Messing with the registry is rather beyond my sphere of competence, but I
can follow directions.

I've looked on Microsoft's Knowledge Base and in 310587 they suggest two
methods for removing a program from the Add/Remove list; first the Registry
Editor ("at your own risk"), and alternatively the TweakUI PowerToy. I'm
sure I can do either all right, and have downloaded TweakUI, but would like
to know which method is the preferred one and whether there are likely to be
any other issues before I start.

The book itself provides no help for this situation. :-/ Still a very
impressive book, though.

 

[Wesley Vogel]

KB310587 is erroneous. There are no tabs on TweakUI for XP and it does not
have an Add\Remove option. That info is probably for TweakUI for Windows
98.

[[Method Two
Use TweakUI PowerToy to remove the program from the list of installed
software. To do so, follow these steps:
1. Click Start, click Control Panel, and then double- click TweakUI.
2. Click the Add\Remove tab, click the program that you want to remove, and
then click Remove.
3. Click OK, and then close Control Panel. ]]
Error Message When You Remove a Program Using the Add/Remove Programs Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];310587

See these...

How to Manually Remove Programs from the Add or Remove Programs Tool
http://support.microsoft.com/default.aspx?scid=kb;en-us;314481

Remove invalid entries in Add/Remove Programs
http://windowsxp.mvps.org/AddRemove.htm

Lots of info on Add or Remove Programs here
http://www.kellys-korner-xp.com/xp_a.htm#addremove

You may also want to look at the Windows Installer CleanUp Utility.

[[SUMMARY
Microsoft has updated the Windows Installer CleanUp Utility. With the
Windows Installer CleanUp Utility, you can remove a program's Windows
Installer configuration information. You may want to remove the Windows
Installer configuration information for your program if you experience
installation (Setup) problems. For example, you may have to remove a
program's Windows Installer configuration information if you have
installation problems when you try to add (or remove) a component of your
program that was not included when you first installed your program. ]]
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301


--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Old Geezer]

Thanks for those better links. "Microsoft Windows XP Inside Out eBook" did
not appear under the indicated registry key, though all my other installed
programs did. But the second link you provided,
http://windowsxp.mvps.org/AddRemove.htm, did the trick. Clicking on the
several {GUIDs} revealed which one was that program title, I deleted it and
now all is well. I've downloaded the Windows Installer Clean Up Utility from
that site also.

Thanks a million! Not only solved my problem but I learned a little bit
about the registry too.

O.G.

KB310587 is erroneous. There are no tabs on TweakUI for XP and it does
not
have an Add\Remove option. That info is probably for TweakUI for Windows
98.

[[Method Two
Use TweakUI PowerToy to remove the program from the list of installed
software. To do so, follow these steps:
1. Click Start, click Control Panel, and then double- click TweakUI.
2. Click the Add\Remove tab, click the program that you want to remove,
and
then click Remove.
3. Click OK, and then close Control Panel. ]]
Error Message When You Remove a Program Using the Add/Remove Programs Tool
http://support.microsoft.com/default.aspx?scid=kb;[LN];310587

See these...

How to Manually Remove Programs from the Add or Remove Programs Tool
http://support.microsoft.com/default.aspx?scid=kb;en-us;314481

Remove invalid entries in Add/Remove Programs
http://windowsxp.mvps.org/AddRemove.htm

Lots of info on Add or Remove Programs here
http://www.kellys-korner-xp.com/xp_a.htm#addremove

You may also want to look at the Windows Installer CleanUp Utility.

[[SUMMARY
Microsoft has updated the Windows Installer CleanUp Utility. With the
Windows Installer CleanUp Utility, you can remove a program's Windows
Installer configuration information. You may want to remove the Windows
Installer configuration information for your program if you experience
installation (Setup) problems. For example, you may have to remove a
program's Windows Installer configuration information if you have
installation problems when you try to add (or remove) a component of your
program that was not included when you first installed your program. ]]
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301


--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

I have the Microsoft Press book "Windows XP Inside Out." It came with a
CD
that (supposedly) allows installation of the book on a computer, which
seems a great idea so I tried to do that. Setup didn't seem to do
anything but place a few folders and small files in my Program Files
folder. I tried Setup again and it said it was UNinstalling the program
(no other option given). Then I read the read-me file more thoroughly and
find it says that default installation is to a network (there is none on
that computer), and to install to the computer itself the BONLINE.INI
file in the eBook folder (which I'd copied to the hard disk as directed)
has to be modified by changing the line "InstallType=Network" to
"InstallType=Local." So I did that, but then the Setup didn't do anything
but UNinstall the program, or said it was doing that.

I see that the book is still listed under Add/Remove Programs. If I try
to
uninstall from Add/Remove, it reports successfully uninstalled but in
fact
it still shows on the list. Likewise if I try Setup again; it says it is
uninstalling the program but still it remains listed. There are no error
messages. I have manually removed the MSPress folder(s) in which the
eBook
was supposed to be installed from the Program Files folder. Still nothing
removes "Microsoft Windows XP Inside Out eBook" from the Add/Remove list.

I really would like to install the book on the computer but am frustrated
and don't know what to do next. Maybe if I could delete it from the
Add/Remove Programs listing and started over, that would work? But how to
do that? I presume the listing is getting its information from the
registry. Messing with the registry is rather beyond my sphere of
competence, but I can follow directions.

I've looked on Microsoft's Knowledge Base and in 310587 they suggest two
methods for removing a program from the Add/Remove list; first the
Registry Editor ("at your own risk"), and alternatively the TweakUI
PowerToy. I'm sure I can do either all right, and have downloaded
TweakUI, but would like to know which method is the preferred one and
whether there are likely to be any other issues before I start.

The book itself provides no help for this situation. :-/ Still a very
impressive book, though.

 

[Wesley Vogel]

I may have changed the title, I don't remember, but all I have from the CD
is "Microsoft Windows XP Inside Out Deluxe, Second Edition eBook.pdf." I
use it because it's easier to do a Ctrl + F in the electronic book than
thumbing through the real one. ;-)

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Thanks for those better links. "Microsoft Windows XP Inside Out eBook" did
not appear under the indicated registry key, though all my other installed
programs did. But the second link you provided,
http://windowsxp.mvps.org/AddRemove.htm, did the trick. Clicking on the
several {GUIDs} revealed which one was that program title, I deleted it
and now all is well. I've downloaded the Windows Installer Clean Up
Utility from that site also.

Thanks a million! Not only solved my problem but I learned a little bit
about the registry too.

O.G.

KB310587 is erroneous. There are no tabs on TweakUI for XP and it does
not
have an Add\Remove option. That info is probably for TweakUI for Windows
98.

[[Method Two
Use TweakUI PowerToy to remove the program from the list of installed
software. To do so, follow these steps:
1. Click Start, click Control Panel, and then double- click TweakUI.
2. Click the Add\Remove tab, click the program that you want to remove,
and
then click Remove.
3. Click OK, and then close Control Panel. ]]
Error Message When You Remove a Program Using the Add/Remove Programs
Tool http://support.microsoft.com/default.aspx?scid=kb;[LN];310587

See these...

How to Manually Remove Programs from the Add or Remove Programs Tool
http://support.microsoft.com/default.aspx?scid=kb;en-us;314481

Remove invalid entries in Add/Remove Programs
http://windowsxp.mvps.org/AddRemove.htm

Lots of info on Add or Remove Programs here
http://www.kellys-korner-xp.com/xp_a.htm#addremove

You may also want to look at the Windows Installer CleanUp Utility.

[[SUMMARY
Microsoft has updated the Windows Installer CleanUp Utility. With the
Windows Installer CleanUp Utility, you can remove a program's Windows
Installer configuration information. You may want to remove the Windows
Installer configuration information for your program if you experience
installation (Setup) problems. For example, you may have to remove a
program's Windows Installer configuration information if you have
installation problems when you try to add (or remove) a component of your
program that was not included when you first installed your program. ]]
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301


--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

I have the Microsoft Press book "Windows XP Inside Out." It came with a
CD
that (supposedly) allows installation of the book on a computer, which
seems a great idea so I tried to do that. Setup didn't seem to do
anything but place a few folders and small files in my Program Files
folder. I tried Setup again and it said it was UNinstalling the program
(no other option given). Then I read the read-me file more thoroughly
and find it says that default installation is to a network (there is
none on that computer), and to install to the computer itself the
BONLINE.INI file in the eBook folder (which I'd copied to the hard disk
as directed) has to be modified by changing the line
"InstallType=Network" to "InstallType=Local." So I did that, but then
the Setup didn't do anything but UNinstall the program, or said it was
doing that.

I see that the book is still listed under Add/Remove Programs. If I try
to
uninstall from Add/Remove, it reports successfully uninstalled but in
fact
it still shows on the list. Likewise if I try Setup again; it says it is
uninstalling the program but still it remains listed. There are no error
messages. I have manually removed the MSPress folder(s) in which the
eBook
was supposed to be installed from the Program Files folder. Still
nothing removes "Microsoft Windows XP Inside Out eBook" from the
Add/Remove list.

I really would like to install the book on the computer but am
frustrated and don't know what to do next. Maybe if I could delete it
from the Add/Remove Programs listing and started over, that would work?
But how to do that? I presume the listing is getting its information
from the registry. Messing with the registry is rather beyond my sphere
of competence, but I can follow directions.

I've looked on Microsoft's Knowledge Base and in 310587 they suggest two
methods for removing a program from the Add/Remove list; first the
Registry Editor ("at your own risk"), and alternatively the TweakUI
PowerToy. I'm sure I can do either all right, and have downloaded
TweakUI, but would like to know which method is the preferred one and
whether there are likely to be any other issues before I start.

The book itself provides no help for this situation. :-/ Still a very
impressive book, though.