Install error

  • Thread starter Thread starter Marty
  • Start date Start date
M

Marty

Our network guy reinstalled Windows 2000 on one of our workstations and left
me to reinstall all the applications (which I've never done before). I
finally found the cd for Microsoft Office 2002 that matched that particular
machine (as he didn't label them) and followed the prompts to install. It
said the install was successful, but Outlook wouldn't work. I put the cd
back in and followed the prompts to just install Outlook. Still wouldn't
work so I put the cd back and told it to reinstall. It said the reinstall
was successful, but Outlook wouldn't work. So I put the cd in and told it
to Repair. It also said that was successful, but Outlook still wouldn't
work. The message I got every time was:

Unable to open your default email folders the .DLL file for the information
could not be found. MAPI was unable to load the information service
PSTPRX.DLL. Be sure the service is correctly installed and configured.

What does this mean? I did a search for this PSTPRX.DLL on two of the other
workstations and it was not found on either. Any suggestions on how to get
Outlook to work?

Marty
 
If you google for the err.msg you'll get the answer. This has been posted
many times - I dont remember precise answer, I believe it was to do with
profiles(?)
 
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