ERROR - unable to open your default e-mail folders.

[Carol]

I'm NOT able to open Outlook XP and received the following
message: "unable to open your default e-mail folders.
The .DLL file for the information service can not be
found. MAPI was unable to load the information service
PSTPRX.DLL. Be sure this is correctly installed and
configured."

I have tried to REPAIR, or REINSTALL the program with the
CD only to have this function freeze (not responding). I
have also tried to UNINSTALL with the CD but still get the
freeze. Any suggestions would be greatly appreciated.

 

[Guest]

FYI: I just got this error message also. Could it be a
virus????

 

[Milly Staples [MVP - Outlook]]

Have you ever tried looking in the Microsoft Knowledge Base Library before
posting?

OL2002: Error Message: MAPI Was Unable to Load the Information Service
Pstprx.dll
http://support.microsoft.com/default.aspx?scid=kb;en-us;293058&Product=ol2002


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the SWEN virus, all mail sent to my personal account will be deleted
without reading.

After searching google.groups.com and finding no answer, Carol asked:

| I'm NOT able to open Outlook XP and received the following
| message: "unable to open your default e-mail folders.
| The .DLL file for the information service can not be
| found. MAPI was unable to load the information service
| PSTPRX.DLL. Be sure this is correctly installed and
| configured."
|
| I have tried to REPAIR, or REINSTALL the program with the
| CD only to have this function freeze (not responding). I
| have also tried to UNINSTALL with the CD but still get the
| freeze. Any suggestions would be greatly appreciated.