Incoming emails go straight to trash, why?

[Guest]

We recenting starting using the Junk Mail feature, but now all mail not just
those that were sent to junk mail go to the Trash bin. I need help in
changing this. What have I done wrong.

 

[Guest]

Noralee,

It is possible that the problem you are running into is caused from a rule.
Locate one of the emails you wish to not be put into the trash bin (deleted
items).

Right click on the email, and choose create rule
If there is a rule for that email, which is normally classified by the name
of the user, it will show up. Under the 'Do the following section', notice
the 'Move e-mail to folder', you can click 'Select Folder ...' and choose
which folder you wish for emails from that person to be placed in.