Incoming email assigned to wrong email account

[marcia2525]

I am using Outlook 2003. I have two email accounts (e-mail address removed) and (e-mail address removed). I’ve been using Outlook for years with the (e-mail address removed) address. I just recently added the (e-mail address removed) address. I’ve figured out how to set which email account an email will be sent from, so the receiver will see (e-mail address removed) or (e-mail address removed), depending on which email account I select. My problem is, when someone sends an email to (e-mail address removed) from a third account ((e-mail address removed)), the email is always assigned to the (e-mail address removed) account.

There are two ways I know this is happening. One, if I hit reply, Outlook will use the (e-mail address removed) signature. Two, I added a field to the inbox that lists the E-mail Account associated with each email and I can see it is (e-mail address removed).

Below, I've pasted the headers for two emails that I sent from my (e-mail address removed) account to the two accounts in outlook. I've underlined the only thing that jumps out at me as strange in the second header. It says that the email is received for the A.com domain even though the email was sent to (e-mail address removed). Could this be part of the problem?

------------------------------------
From (e-mail address removed) to (e-mail address removed)
------------------------------------
Microsoft Mail Internet Headers Version 2.0
Received: from mail-ew0-f219.google.com ([209.85.219.219]) by A.com with Microsoft SMTPSVC(6.0.3790.3959);
Thu, 21 Jan 2010 09:20:07 -0500
Received: by ewy19 with SMTP id 19so5068ewy.21
for ; Thu, 21 Jan 2010 06:20:05 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=gamma;
h=domainkey-signature:mime-version:received:date:message-id:subject
:from:to:content-type;
bh=T3Qrbk65lGE/pGIsgeFLVQwIZqPIbCAPhZ0XxJWUk6k=;
b=FgSuMBpmqQdlvLhTXWa6/SILQeTAedPhLQdnkyXBvf6UpWkOSvuvXZTymm1TvNLAC6
KWK3KJJ8gS8/U+T34r7f+TdLn/5v0trKS1ChLYSqW18xYH9hp/X0iLaqSWLJg6oUrVKM
gv/bah3NLK41EPVuhYX/N+8uykTeXn/dwjQfk=
DomainKey-Signature: a=rsa-sha1; c=nofws;
d=gmail.com; s=gamma;
h=mime-version:date:message-id:subject:from:to:content-type;
b=Ggxaa5e3wy2AmIgHulSluonfq05xxnVrJrtSDGoNj7ybJ6Ni+1IgbTptmcvmw3z//N
RBq82fKFREU1MARlUfMqrNOsJ7ytX9tRZu8+dVcnlO+h7JwuAPJGCU82b8FTUdU/bReh
2pGUq3lBTfM1OfPoHt8AnyMO21AjnYdTG4Z7A=
MIME-Version: 1.0
Received: by 10.213.109.69 with SMTP id i5mr1416325ebp.11.1264083605760; Thu,
21 Jan 2010 06:20:05 -0800 (PST)
Date: Thu, 21 Jan 2010 09:20:05 -0500
Message-ID: <(e-mail address removed)>
Subject: TEST from gmail to A account
From: Marcia <(e-mail address removed)>
To: Marcia
Content-Type: multipart/alternative; boundary=000e0ce0d62e49ad56047dad6603
Return-Path: (e-mail address removed)
…


------------------------------------
From (e-mail address removed) to (e-mail address removed)
------------------------------------
Microsoft Mail Internet Headers Version 2.0
Received: from mail-ew0-f218.google.com ([209.85.219.218]) by A.com with Microsoft SMTPSVC(6.0.3790.3959);
Thu, 21 Jan 2010 09:22:49 -0500
Received: by ewy10 with SMTP id 10so6567ewy.34
for ; Thu, 21 Jan 2010 06:22:48 -0800 (PST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=gamma;
h=domainkey-signature:mime-version:received:date:message-id:subject
:from:to:content-type;
bh=4h0aUoQfweGSVwdE+FdhFfPRxzxy1Gzcv/M4zmOE/ko=;
b=VbnwyuvEHtRuOqEbccjYh8Zdwick/pKQfCmjeVPr1Ecnbwt3Rm1N8UZuLgIatGhk5c
KT6x+4ULF+0oK2wbPhlTPh0GTkOEi78OXksowSiBdS6/MIMe9NFon20t5ixF7dNrqlM9
vyfJcqYsTDUg1iVlgDTX1n1FZZGCbp+4FMO9U=
DomainKey-Signature: a=rsa-sha1; c=nofws;
d=gmail.com; s=gamma;
h=mime-version:date:message-id:subject:from:to:content-type;
b=trdjb5bFh2cjB1wzDXhFMFNxDjljaKAPp6OI3yJTcz/xOJLWlEus9rnpKMDqNRL04j
orS7HJ8IITgMK85mBq8SUN9d2y7fcCEfWlwq2514IyDfbU8O7jU32vMts1ODIviRpwXp
EcaQgzX9uYrzKHhhh/LbfBOa/HpGO0ROSvG7Q=
MIME-Version: 1.0
Received: by 10.213.97.29 with SMTP id j29mr2399010ebn.24.1264083767264; Thu,
21 Jan 2010 06:22:47 -0800 (PST)
Date: Thu, 21 Jan 2010 09:22:47 -0500
Message-ID: <(e-mail address removed)>
Subject: TEST from gmail to B account
From: Marcia <(e-mail address removed)>
To: (e-mail address removed)
Content-Type: multipart/alternative; boundary=001636c5b947ea07b5047dad6f18
Return-Path: (e-mail address removed)
…

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Next, I am going to paste information found by double clicking on the name in the To: field of EITHER of the emails above. This brings up the Properties dialog. The following information is on the "E-Mail Addresses" tab:

SMTP:[email protected]
X400:c=US;a= ;p=BELECT;o=Exchange;s=LastName;g=FirstName;
smtp:[email protected]
smtp:[email protected]

I really think that my problem has something to do with this. This information is the same for both emails, even though the emails were sent to two different addresses!!

Any ideas?

 

[marcia2525]

Also, we are using Microsoft Exchange Server. Does that bit of info make any bells ring?

Thanks!
Marcia