Inbox - User Defined Fields




I have a shared mailbox, myself and two other users have access to it. When
emails come in I would like some way of tracking who has actioned them (two
users may need to action the emails in different ways). Ideally I would like
to put on 3 user defined columns (the initials of each person) in the form of
a checkbox. That way when the users look/action the email they can click the
checkbox to alert other users.

I have experimented with the user defined inbox fields, and had a mess
around with the Yes/No option in the type, as yet to no avail.

Could someone point me in the right direction!?

Thanks for any help.


Sue Mosher [MVP-Outlook]

The part you probably missed is making it possible for people to tick the
checkbox. Change the view settings to allow in-cell editing.
Jan 10, 2020
Reaction score
Hi Sue. I have a very similar situation. We have a shared Inbox and we're triaging incoming emails. I created a Yes/No UDF for "Replied To" to easily see which emails have been answered. But I'm the only one who seems to be able to check the box. Others with access to this Inbox do not. And I have the Allow in-cell editing box checked.

Any thoughts?

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