Outlook inbox error message

[Hilma]

Hello experts

my outlook inbox not opening and showing a message '' there are no items in this folder''

please assist me

thanks

 

[Ian]

Hi Hilma,

Welcome to the forums. We'll need a bit more information to assist. Who is your e-mail provider? If it's a web service that holds all of your e-mails (Outlook.com, GMail, Office 365), I'd just delete the account and re-create it in Outlook. If it's a POP3 account from an ISP then that may not be as easy.

Which version of outlook are you using?

 

[Hilma]

Hi Ian
Thanks Ian for your response.
It is POP3 from an ISP using outlook 2010.

 

[Ian]

Thanks . Do you get that error message in all Outlook folders (Inbox, Sent Items, Deleted Items) etc...? If you send a new e-mail to yourself, does that appear as expected?

Also, if you go to File > Account Settings and then click on the data file tab. From here you should see the path where your e-mails are stored. If you can navigate to this folder and see how big the data file is, that may indicate if there is any data there.

 

[Hilma]

Thanks . Do you get that error message in all Outlook folders (Inbox, Sent Items, Deleted Items) etc...? If you send a new e-mail to yourself, does that appear as expected?

Also, if you go to File > Account Settings and then click on the data file tab. From here you should see the path where your e-mails are stored. If you can navigate to this folder and see how big the data file is, that may indicate if there is any data there.

Yes I am always get the same message in all folders and No email going through. when I tried to open one of the folders It shows a sign like downloading but never open,